KNOWLEDGE MANAGEMENT (KM) Session # 9

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Presentation transcript:

KNOWLEDGE MANAGEMENT (KM) Session # 9

What is your Attitude/Plan? Life-Long Learning OR School to Work?

Childhood Study Work Retire

Re-search Learn Un-learn Earn

Knowledge Management Create New Knowledge To develop : New Ideas & Brands Solutions for problem solving Core competencies Create New Knowledge Locate Share Leverage To achieve : Personal & Society objectives Global Competitiveness Market Leadership Tactic Knowledge Explicit Knowledge 1. Culture / Enabling conditions 2. Process - Locate, share & leverage 3. Infrastructure - Managing the knowledge

Effective Knowledge Management 80% - Individual ( People) and Organizational factors 20% - Info-Com Technology

Existing Methods/ Processes Organizational Benefits Knowledge Management and Innovation Existing Methods/ Processes Outside Environment Organizational Benefits Learning New products New markets Smarter Problem-solving Value-added innovation Better customer service More efficient processes More experienced staff People Conversion New Ideas Insights Knowledge Creation Knowledge Base Codified Technology

Knowledge Assets of the Firm Present Independent Problem Solving Integration of External Knowledge Integration of Internal Knowledge Knowledge Assets of the Firm External Internal Continuous Innovation/ Experimentation Future Knowledge Creation Activities in a Learning Lab. (Org.)

Knowledge Management Goal is to improve Institutional effectiveness thru Individual effectiveness. Mean is by increasing intellectual specialization and the ability to act. Tool is using ICT as an enabler. End is having rational processes for identifying new opportunities, more wealth, innovation and continuous improvement. 2

Wisdom Knowledge Information Data

From Facts to Wisdom

Data, Information, and Knowledge Non-algorithmic (heuristic) Wisdom Nonprogrammable Knowledge (actionable information) Information (data “in formation”) Data Algorithmic Programmable Data, Information, and Knowledge

System People Value point ‘Data’ ‘Information’ ‘Knowledge’ ‘Personal capital’ Value point

KNOWLEDGE HIERARCHY WHAT IS KNOWLEDGE Human, Judgmental Intelligence Data Information Knowledge Intelligence Human, Judgmental Contextual, Tacit Transfer needs Learning Codifiable, Explicit Easily transferable Data with context

KNOWLEDGE HIERARCHY WHAT IS KNOWLEDGE Wisdom: Knowledge with Insight. Data: Facts and Figures. Information: Data with Context. Knowledge: Information with Meaning. Wisdom: Knowledge with Insight.

Under Standing Knowledge Metadata Human Information Data Computer

Defining Terms… Knowledge is… Knowledge is information in action ! Data is… The ingredients in the cake Information is… What order to mix the ingredients Knowledge is… How the cake will feel when its done Knowledge is information in action !