Objectives 1. A definition of control 2. A thorough understanding of the controlling subsystem 3. Insights into the relationship between power and control 4. An understanding of steps that can be taken to increase the quality of a controlling subsystem 5. Knowledge of the various potential barriers that must be overcome to implement successful control 6. Insights regarding the main factors that influence the value of information

Objectives 7. An understanding of the importance of an information of an information system (IS) to an organization 8. Insights regarding how to manage an IS effectively

The Fundamentals of Controlling Defining Control Control is making something happen the way it was planned Planning and control are virtually inseparable functions Siamese twins of management Murphy’s Law

The Fundamentals of Controlling Defining Controlling The Controlling Subsystem The Controlling Process Measuring Performance How to Measure What to Measure

The Fundamentals of Controlling

The Fundamentals of Controlling

The Fundamentals of Controlling Defining Controlling (continued) The Controlling Process (continued) Comparing Measured Performance to Standards General Electric (GE) standards: 1. Profitability 2. Market position 3. Productivity 4. Product leadership 5. Personnel development 6. Employee attitudes 7. Social responsibility 8. Reflecting the relative balance between short- and long-range goals

The Fundamentals of Controlling Defining Controlling (continued) The Controlling Process (continued) Taking Corrective Action Recognizing Problems Recognizing Symptoms

Power and Control A Definition of Power Total Power of a Manager Authority is the right to command or give orders Power is the ability to influence others so they take orders Total Power of a Manager Position power Personal power

Power and Control Steps for Increasing Total Power 1. Sense of obligation toward the manager 2. Belief that the manager possesses a high level of expertise 3. Sense of identification with the manager 4. Perception that they are dependent on the manager

Power and Control Making Controlling Successful Specific Organizational Activities Being Focused On Different Kinds of Organizational Goals Timely Corrective Action Communication of the Mechanics of the Control Process

Essentials of Information Factors Influencing the Value of Information Information Appropriateness 1. Operational control 2. Management control 3. Strategic planning Operational Control, Management Control, and Strategic Planning Decisions Information Quality Information Timeliness Information Quantity

Essentials of Information (Continued) Evaluating Information Identifying and Evaluating Data Evaluating the Cost of Data

Essentials of Information

Essentials of Information

Information Technology (IT) Consists of any type of equipment or process Use in the performance of their work Information technology (IT) Computers and telecommunication devices Use information in the performance of work

The Information System (IS) Describing the IS Operating the IS To determine management information needs analyze: 1. Decision areas in which management makes decisions 2. Specific decisions within these decision areas 3. Alternatives that must be evaluated Different Managers Need Different Kinds of Information

The Information System (IS)

The Information System (IS)

The Information System (IS) Managing Information Systems Managing User Satisfaction Determine degree of user satisfaction with the IS by: (1) the quality of the IS (2) information quality Managing the IS Workforce Managing IS Security International Information Security Foundation Generally Accepted System Security Principles (GASSP)

The Information System (IS)

The Management Decision Support System (MDSS)

The Information System (IS)

? Questions

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.