Business Continuity Plan Kristina Phillips, CIC, CRM Area Vice President Unit Manager – PestSure kristina_phillips@ajg.com 800.326.6203

What is Business Continuity? Business continuity is the planning and preparation of a company to ensure it can overcome serious incidents or disasters and resume normal operations within a reasonably short period.

What do these all have in common? Fire Flood Server crash Computer virus Electrical outage Insolvency of key supplier Negative media Market upheaval Cyber crime Death

What do these all have in common? Any ONE of these incidents could cripple a business Companies today face an unprecedented number of exposures.

What do you need to do? Have a plan in place before a crisis occurs Designate a response team Write it down! Figure out how to pay for it

Why? Small businesses are particularly at risk because they may have all operations in one location. Half of small businesses operate without any business continuity plan. Yet, 25% of all businesses do not reopen following a major event.

Make your plan!

Analysis Identify your threats and risks Perform a risk assessment Can use Business Impact Analysis Worksheet Determine probability Consider operational and financial impact Timing and duration of disruption Prepare report

Business Impact Analysis Worksheet

Recovery Resources Identify resource requirements based on analysis & feedback Resources can be Internal or from a Third-party, including: Employees Office Space Technology Records (hard and electronic) Contracts/customers Reputation Pinpoint holes – fill them

Recovery Resources Investigate options Determine recovery strategies with management buy-in Execute strategies

Plan Development Develop your Business Continuity plan Create your teams Write procedures, include IT and Disaster Recovery Include: Emergency response Public relations Employee communications

Test Your Plan Test your plan, often! Train your staff Update your business continuity plan regularly anytime key components change (functions, suppliers, personnel, etc.) Keep improving!

Myths Employers want to believe: No Excuses Myths Employers want to believe: “My people already know what to do in an emergency” Even the best and most seasoned employees can’t be expected to know how you want them to respond in the event of an emergency “I’m too busy” Invest in your company. The quicker you return to normal operations, the better chance you have at a full recovery.

No Excuses Myths Employers want to believe: “I can’t afford it” You can’t afford NOT to! 1 out of 4 of all companies do no reopen following a disaster and my personal favorite: “We have insurance to cover that” Insurance plays an important role, but are you purchasing the right coverage? Are you aware of “damages” not insurable?

Don’t rely just on insurance What insurance can do – IF you buy the right coverage! Cover employees health Replace your property Protect your data/information Pay operating costs during physical loss Replaces lost sales Pays employees Temporary location expenses

Don’t rely just on insurance What insurance can’t do. Give you something for nothing Repair your reputation Replace lost customers Hire new employees

Recap Business Continuity Planning in 4 steps Risk Analysis Identify Resources & Strategize Make Your Plan Test & Monitor Plan Helpful websites www.ready.gov www.disastersafety.org www.travelers.com/resources/business