Volunteer Role Description for: Location: Main contact: Volunteer Administrator Ballymena Rehoming Centre Aimee Bird Volunteer Co-ordinator Purpose of the role: To support the working of Dogs Trust by completing a variety of administrative tasks for the reception. Skills/experience required: Good IT skills, specifically Microsoft Office; Word, Excel, and Outlook and use of the internet for research. A willingness to help with a range of tasks in the office and to undertake tasks as required. Experience of and the ability to provide a friendly, high quality service to staff, volunteers and members of the general public. Good communicator and excellent telephone manner. Good attention to detail. Confident and approachable manner. Friendly, enthusiastic and able to encourage others. Common sense approach to problem solving. Organised with ability to manage and prioritise workload. Ability to follow instruction. Trustworthy and honest. Ability to work comfortably in a close knit team or alone. Conscientious with a can-do attitude. An interest in dogs and dog welfare Ability to use their discretion and ensure confidentiality. Key tasks: To compose letters and emails as requested. To handle telephone enquiries when needed. Keeping information up to date on spreadsheets. Other administration tasks as requested by Dogs Trust staff Time commitment: Ideally we are looking for volunteers who can commit to at least two shifts a week and come regularly. Shift hours: Mon-Fri, 8:30-12:00 or 12:00-16:00 Volunteer Appointment Process: Volunteer application form Interview Selection (successful / unsuccessful) References taken Induction session (1 ½ hours) On the job training

Volunteer Role Description for: Volunteer Administrator What you can expect from Dogs Trust as a volunteer: A staff member main contact who will manage your tasks, answer your questions. Induction and ongoing role-specific training, guidance and support . Ongoing role-specific training, guidance and support. An opportunity to feed back to your main contact about your experience of volunteering with Dogs Trust . Recognition of the role that you are carrying out in support of Dogs Trust through our Volunteer Merits Scheme. Opportunities to try new things and learn new skills, where appropriate. A message from the CEO Without our dedicated volunteers we couldn’t hope to achieve as much as we do for the dogs in our care; the support from our volunteers is absolutely vital to our work. The work that volunteers help us with may not always be easy, but I know that volunteering with Dogs Trust is a rewarding experience. Adrian Burder Chief Executive What we expect from our volunteers: Support Dogs Trust in its work and carry out your volunteer role to the best of your ability. Complete a volunteer induction session, this will be held at your location, and complete any other additional training as required. Make new people welcome and work well within the team. Recognise the importance of our members, sponsors and donors in supporting the work of Dogs Trust. Ensure you are presentable at all times. Support Dogs Trust procedures and standards by: Being aware of your own health and safety and of that of others. Respecting others and treating people equally in line with our Equal Opportunities Policy. Ensure all activities undertaken in the name of Dogs Trust achieve the charitable aims and objectives and do not bring the organisation into disrepute. Be accountable and accept constructive comments. Maintain confidentiality regarding Dogs Trust activity, the dogs in our care and our team. Meet time commitments and standards agreed, and give reasonable notice when unavailable, so other arrangements can be made. Be a positive representative of Dogs Trust, ensuring you are polite and friendly to all visitors to the centre. Dogs Trust 60 Teeshan Road Fairview Ballymena BT43 5PN E: aimee.bird@dogstrust.org.uk T: 028 2565 2977 @: www.dogstrust.org.uk Dogs Trust is the UK’s largest dog welfare charity. Through our network of 20 rehoming centres across the UK and one in Ireland we care for almost 17,000 abandoned and unwanted dogs a year. No healthy dog is ever destroyed.