Effective Engineering April 2002, Burbank, CA 1

Effective Engineering April 2002, Burbank, CA 2

Effective Engineering April 2002, Burbank, CA 3 Engineering for the Entertainment Industry

Effective Engineering April 2002, Burbank, CA 4 Engineering for the Entertainment Industry

Effective Engineering April 2002, Burbank, CA 5 Company Overview Effective Engineering provides Outsourced-Services to IT and Entertainment equipment vendors Founded in 1989 Based in Burbank, CA 32 Employees committed to Service Founded in 1989 Based in Burbank, CA 32 Employees committed to Service –Long Term Product Support –Contract Repair –Long Term Product Support –Contract Repair

Effective Engineering April 2002, Burbank, CA 6 Original Mission: c.1989 Provide Technology Services for Production Companies –Rapidly changing technology overwhelming many Production Companies –EE answers emerging need for a Technology Services contractor Provide service to highest profile Entertainment Industry Clients Develop relationships with leading entertainment & technology vendors

Effective Engineering April 2002, Burbank, CA 7 Company Evolution Effective Engineering learns to resolve mission-critical problems Effective Engineering gains a reputation for dependability Technology vendors begin to contract EE services directly –Product support –Installation and Project Management

Effective Engineering April 2002, Burbank, CA 8 Our Mission Today Become the industrys leading provider of Outsourced Services… by offering business arrangements that solve our clients problems and… by delivering the best customer service our end users have ever experienced

Effective Engineering April 2002, Burbank, CA 9 Some of Our Clients & End Users

Effective Engineering April 2002, Burbank, CA 10 Effective Engineering Today Provider of Outsourced Services –Long Term Product Support (LTPS) EE supports your Legacy Products –Contract Repair (CR) EE acts as your service department Professional Call Center Power Supply Repair Spare Equipment Depot

Effective Engineering April 2002, Burbank, CA 11 Entertainment Master Control Systems Transmission Systems VTRs, Mixers Industry Focus Telecom Uncompressed T-Carrier DS-3 Distance Learning IT Network Support Client Server MPEG SQL Effective Engineering Effective Engineering

Effective Engineering April 2002, Burbank, CA 12 Service Capabilities Effective Engineering Effective Engineering

Effective Engineering April 2002, Burbank, CA 13 Service Capabilities Effective Engineering Effective Engineering

Effective Engineering April 2002, Burbank, CA 14 Service Capabilities Effective Engineering Effective Engineering Long Term Product Support Long Term Product Support EE assumes support of your legacy product lines Your company stays focused on your current products Contract Repair Services EE acts as your service department Your technical staff remains focused on development

Effective Engineering April 2002, Burbank, CA 15 EE Supporting Infrastructure Effective Engineering Effective Engineering Long Term Product Support Long Term Product Support Contract Repair Services Professional Call Center Client-accessible, Web-based CRM system Talented and Committed Technical Staff Power Supply Repair Center Spare Equipment Depot

Effective Engineering April 2002, Burbank, CA 16 Infrastructure Detailed Professional Call Center –Trained to handle difficult situations –Currently handling 650+ calls /month resulting in 150+ RMAs /month!!! Client-accessible CRM system –Convenient web based system –You can monitor your customers problems being resolved in real time! –Significant EE Differentiator!!

Effective Engineering April 2002, Burbank, CA 17 Infrastructure Detailed Talented, committed Technical Staff –Ensure a rapid, professional resolution to your customers problems –Cornerstone of Effective Engineering –Engineers, technicians & programmers

Effective Engineering April 2002, Burbank, CA 18 Infrastructure Detailed Power Supply Repair –A large fraction of equipment failures are caused by bad Power Supplies –Few repair centers fix Power Supplies –EE does Power Supply repair in-house Spare Equipment Depot –Fastest possible repair for your customers

Effective Engineering April 2002, Burbank, CA 19 The Case for LTPS Supporting legacy products slows your companys growth –Unpredictable, low-margin business Supporting legacy products slows your companys growth –Unpredictable, low-margin business Outsourced LTPS is a smart choice –Eliminates headaches –Keeps focus on current products –Maintains strong, positive customer relationship Outsourced LTPS is a smart choice –Eliminates headaches –Keeps focus on current products –Maintains strong, positive customer relationship

Effective Engineering April 2002, Burbank, CA 20 The Case for Contract Repair Similar to Contract Manufacturing –More predictable, cost effective –Allows technical resources to focus on new product development –Transparent to your end-users Similar to Contract Manufacturing –More predictable, cost effective –Allows technical resources to focus on new product development –Transparent to your end-users CR also benefits the end user –EE is completely focused on Service –Contracting EE guarantees the highest level of customer satisfaction CR also benefits the end user –EE is completely focused on Service –Contracting EE guarantees the highest level of customer satisfaction

Effective Engineering April 2002, Burbank, CA 21 Who Benefits from Outsourced Services? Companies that desire graceful end-of-life strategies for products Downsized companies forced to stretch technical resources Companies re-organizing current product lines International companies with limited domestic presence

Effective Engineering April 2002, Burbank, CA 22 Customer Quotes We selected Effective Engineering to be our service department… our turnaround times have improved dramatically. -VP Ops, Video Transmission Vendor We were stuck with a ton of inventory and service contracts on legacy products. Working with EE helped us get the inventory off of our balance sheet while maintaining strong customer relationships. -CEO, Server Manufacturer

Effective Engineering April 2002, Burbank, CA 23 Presidents Statement For more than a decade now Effective Engineering has been committed to providing the highest level of service in the most demanding situations. We look forward to delivering reliable contract services to you! -Grant Knox President, Effective Engineering

April 2002, Burbank, CA 24 Engineering for the Entertainment Industry