MENANGANI KEDATANGAN & KEBARANGKATAN TAMU PORTER SERVICE MENANGANI KEDATANGAN & KEBARANGKATAN TAMU Created by Julie

IV. Procedure guest checking out Greeting (smiling, offering help) Asking guest data (room no, time) Prepare GB (check to other outlet, fix GB) Give task to BB (turn down luggage, guiding to FOC)

Cont’d Completing Bill (put in to envelope, offering transports) Showing Bill (read acount, asking guest to sign Bill) Payment method (cash or credit card) Completing Bill (put in to envelope, offering transports) Last Greeting (asking key, farewell, write car plate) Administration (complet ing BBCS, BBEC)

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