0845 Analysis I have only very recently taken over responsibility for the 0845 number and whilst questions were asked of Derrick some months ago, we have.

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Presentation transcript:

0845 Analysis I have only very recently taken over responsibility for the 0845 number and whilst questions were asked of Derrick some months ago, we have only now been able to analyse the information available to us, which I think you may find interesting.

This slide shows the variance in the number of telephone calls received on the 0845 numbers

2005 text New Website (Granit) Annual Total 3384 January 7 February 22 March 26 April 45 New Website (Granit) May 465 June 267 July 323 August 342 September 477 October 424 November 547 December 439 Annual Total 3384 text

2006 Annual Total 24505 January 537 February 948 March 1620 April 2670 May 3750 June 3260 July 2390 August 2160 September 2170 October 1790 November 2200 December 1010 Annual Total 24505

2008 Annual Total 9159 January 650 February 764 March 835 April 1080 May 1100 June 1000 July 1030 August 514 September 707 October 738 November 464 December 277 Annual Total 9159

Granit advised of moving website 2010 January 193 February 256 March 549 April 831 May 721 June 656 July 483 Granit advised of moving website August 389 September 398 October 304 November 231 New Website (Kick) December 81 Annual Total 5092

Kick advised of moving website 2014 January 70 February 62 March 130 April 170 May 204 June 150 July 118 August 71 September 132 October 120 Kick advised of moving website November 65 December 52 Annual Total 1344

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