BMC/ BUMC 2018 MA DEP Commuter Survey Tuesday, November 20, 2018 2928 responses, just above the 50% required for DEP

Q1: What is your primary affiliation? Answered: 2,928 Skipped: 0 Split almost evenly between the two institutions.

Q3: Which best describes your position at BUMC/BMC? Answered: 2,909 Skipped: 19 Wide representation. The ones we are lowest on are hourly which makes sense given the survey is via email- (perhaps we offer paper copies as well next year).

Q4: What time do you usually arrive on campus in the morning? Answered: 2,928 Skipped: 0 Wide range, given the nature of the work, hospital environment.

Q5: What time do you usually leave campus in the afternoon? Answered: 2,928 Skipped: 0 Same.

Q6: How long is your average commute time (one way)? Answered: 2,916 Skipped: 12 More than half are traveling over 45 minutes- this is the standard we see for the greater Boston area.

Boston is ranked 14th by City Massachusetts if ranked 5th by state Commute Time Averages Boston is ranked 14th by City Massachusetts if ranked 5th by state Commute times have increased by 1.5 minutes in the last 10 years. Average commute time 29 minutes

Q7: Please indicate how many days during a TYPICAL work week of Monday - Friday you use each of the following commute modes to get from home to work.   Answered: 2,928 Skipped: 0

Q8: Which do you consider your primary commute mode (the one you take most often for the longest distance)? Answered: 2,928 Skipped: 0 Drive alone is the largest percentage at 37%. Transit combined was at 39%, Ridesharing was at 3%, and Bike/Walk was at 13.9%. These will be slightly higher if we add the “other”

“Other” responses in primary mode Note the number of people who took the shuttle as their primary method of commute. I was also surprised at the number of people who take an uber. This seems like an opportunity we should explore.

Q10: Where do you most often park your vehicle on the days you drive to campus? Answered: 1,062 Skipped: 1,866 Vast majority are using employer provided parking. Other were employees who worked at other sites (schraffts, Mattapan etc.)

Q11: What are your primary reasons for driving to work Q11: What are your primary reasons for driving to work? Choose up to three. Answered: 1,061 Skipped: 1,867 Asked those who drive alone- why?

Driving alone takes less time (49%) Irregular work hours (42%) Q11: What are your primary reasons for driving to work? Choose up to three. Answered: 1,061 Skipped: 1,867 Top Three Reasons: Driving alone takes less time (49%) Irregular work hours (42%) Enjoy my privacy (27%) Top Reasons We Can Influence: I need my car for emergencies (23%) I don’t have anyone to carpool with (21%) Bad news: Top three reasons are things that we really cannot change- out of our control. Good news: More than half are things we can influence This Photo by Unknown Author is licensed under CC BY-SA-NC

Q12: How likely are you to switch from driving alone to another commute option? Answered: 1,064 Skipped: 1,864 Confirms the reasons we talked about- roughly half of the drive alone population is at lease somewhat willing to change.

Q13: Please indicate which of the following transit services you take as part of your commute (check as many as apply) Answered: 1,125 Skipped: 1,803

Q14: Transit improvements by mode: BUS Over 66% of the transit riders who responded take MBTA bus service for some or all of their commute. The routes most noted for these issues were the CT1, 47 and 1 bus routes, each receiving over 50 comments. Areas Needing Improvement: Increased frequency: 76% Reliability/On Time: 70% Recommendations: Better coordinate the schedules of the 1 and CT1 and 47 to avoid vehicle bunching and increase the frequency of service along these routes to increase capacity. Encourage the MBTA to pursue bus rapid transit pilots in the Dudley to Harvard and Dudley to Downtown corridors as described in the BRT report. This Photo by Unknown Author is licensed under CC BY-SA

Q14: Transit improvements by mode: Orange Line Orange Line: About 29% of the transit riders who responded use the orange line for some or all of their commute. Areas Needing Improvement: Increased Frequency: 70% Reliability/On Time Service: 60% Increased Capacity: 50% Recommendations: Follow the progress of the MBTA’s plan to replace the aging orange line vehicles with new cars between 2018-2022. Procurement will increase the number of trains on the orange line from 120 to 152 vehicles and feel this, along with the improved design of the car with help to increase the frequency and capacity of the service. This Photo by Unknown Author is licensed under CC BY-SA

Q14: Transit improvements by mode: Commuter Rail About 26% of the transit riders who responded use commuter rail for their commute. The most popular lines are Providence/Stoughton, and Framingham/Worcester; although there were respondents on all twelve MBTA Commuter Rail lines. Areas Needing Improvement: Increased Frequency: 68% Reliability/On Time Service: 60% A fair number of commuter rail riders noted that fare evasion/platform checks. Recommendations: Provide updated vehicles with increased capacity and where possible add additional service to increase frequency of the trains on commuter rail. Follow process of updating its fare collection with the AFC 2.0 and look forward to seeing this new system in place in 2019-2020. This Photo by Unknown Author is licensed under CC BY-SA

Q16: Overall, how satisfied are you with your current commute? Answered: 2,845 Skipped: 83 Most people are less than happy with their commute

Weighted Average Low to High Personalized Commuting Service= 1.3 Q17: On a scale from 1 (never heard of) to 4 (extremely familiar), please rate how familiar you are with each of the following services. Weighted Average Low to High Personalized Commuting Service= 1.3 Bay State Commute = 1.3 Borrowed Belongings = 1.4 Emergency Ride Home =1.5 Ridematching = 1.5 Carpool Parking = 1.7 Evening Shuttles to MBTA = 1.7 EV Charging Station = 1.8 Bike/Walk Programs/ Tune Ups = 1.8 Blue Bike Discount = 1.8 Zipcar Discount = 1.8 Transit Info = 2.1 MBTA Semester Pass = 2.3 Bike Parking/Cage = 2.5 Shuttle App/Tracking = 2.5 Transit Subsidy/Pre-Tax = 2.9 Campus Shuttle – 2.9 Real opportunities to educate people on services. Answered: 2,840 Skipped: 88