UNDERSTANDING FOR STANDARD 12/31/2018 UNDERSTANDING FOR STANDARD ISO 9001:2000 31/12/61

Objective Understanding for basic of Quality History of ISO9000 Understanding for requirements ISO9000 and the Development of quality 31/12/61

Understanding for basic of Quality 12/31/2018 Chapter 1 Understanding for basic of Quality ISO 9000 31/12/61

12/31/2018 Q Quality ? IF you want to buy a refrigerator. 31/12/61

General knowledge about Quality 12/31/2018 General knowledge about Quality QUALITY Meaning All qualification of product and/or service that are met distinct customer requirement and conceal customer requirement 31/12/61

Customer Meaning person who get work or service forward from us 12/31/2018 Customer Meaning person who get work or service forward from us External customer Internal customer 31/12/61

Quality Management System (QMS) 12/31/2018 Customer Quality Management System (QMS) Customer is the person who determine standard or requirement. Manage work to correct and correct at the first time. All personnel are respond of quality of own work and consider to “internal - external customer” 31/12/61

Quality Management System (QMS) 12/31/2018 Quality Management System (QMS) Consist of 31/12/61

Quality Control (QC) Inspection focus 12/31/2018 Quality Control (QC) Inspection focus Inspection for find and separate defect parts Auditor focus is verify for result of author work that correct or not 31/12/61

QC Test: how many letter “F ” in this paragraph? Finished file are the result of many years of scientific study combined with the experience of many years of hard work 31/12/61

Quality Assurance (QA) 12/31/2018 Quality Assurance (QA) To built certainly To focus at system and procedure To have frequency and follow to standard or requirement 31/12/61

Procedure of QA Set up Policy, Practice, specification Create process involve , Documentation system Create objective , Planning, Measurement, monitoring and verification system Reviewing process and correction / prevention Continual improvement 31/12/61

Procedure of QA Everybody in organization may be have quality assurance for Output of own work before send product to be Input forward to internal customer 31/12/61

Quality Improvement (QI) 12/31/2018 Quality Improvement (QI) To focus at increasing ability about production or service are met with the aim of enhancing customer satisfaction By 2 of procedure Enhancing control Upgrade standard 31/12/61

Quality Implementation 12/31/2018 Quality Implementation PDCA (Deming Cycle) Plan : Prepare person, materials and machining and the method to criterion / standard Plan Do Check Do : proceed follow to plan / standard Act check : check follow to standard and then records Review to corrective/ improvement: review result of conduction , if detect defect,may be search for cause of defect and implement corrective/improvement action 31/12/61

Implementation of Quality 12/31/2018 Implementation of Quality P D C A process PDCA (Deming Cycle) 31/12/61

Understanding about process 12/31/2018 Understanding about process Process activities that use resource for translate input and past step by step suitable procedure to output 31/12/61

Process Approach Management 12/31/2018 Process Approach Management Process Approach is management of organization which emphasize at process by identification system and determine the sequence , interaction of process 31/12/61

Inspection storehouse Process example 12/31/2018 Inspection storehouse Vendor Send product document 4.10.2 First inspection Y 4.13 problem return N 4.8 / 4.12 identification Forward to QC 4.10.2 inspection 4.12 N identification inform QC / store Vendor corrective action OK “status" purchase Y 4.12 identification 4.15 storage 31/12/61 input to Line production

Kind of process main process support process management process 12/31/2018 Kind of process main process support process management process 31/12/61

General Business Process 31/12/61

History of ISO9000 ISO 9000:2000 ISO 9000:1994 ISO 9000:1987 31/12/61 12/31/2018 History of ISO9000 ISO 9000:2000 ISO 9000:1994 ISO 9000:1987 31/12/61

History of ISO9000 1959 Mil-Q-9858 control of quality standard 12/31/2018 History of ISO9000 1959 Mil-Q-9858 control of quality standard 1972 BS4891 guide for Quality assurance 1979 BS5750 determine basic of Quality management system 1987 ISO9000:1987 ISO9000:1987 1994 ISO9000:1994 ISO9000 issue 2 2000 ISO9000:2000 ISO9000 issue 3 31/12/61

Characteristics of Quality series 12/31/2018 Characteristics of Quality series ISO9001 receive Post service production Design planning testing order /service ISO9002 31/12/61

Characteristics of ISO9001:2000 standard 12/31/2018 Characteristics of ISO9001:2000 standard Standard of certification have only 1 standard Process approach focus Focus at built more customer satisfaction Analyze customer requirement on customer focus Customer satisfaction monitoring 31/12/61

Characteristics of ISO9001:2000 standard 12/31/2018 Characteristics of ISO9001:2000 standard system continuous improvement personnel all level are aware of the relevance Internal communication To be Basic of QMS that completely go to Total Quality Management (TQM) 31/12/61

The benefits that expect to receive Organization will have better management that have system,regularization and standard procedure manual Ensure that production process and service implement follow to customer satisfaction, law and international standard To be use resource with most useful purpose and decrease defect that have effect to “production/service cost” 31/12/61

The benefits that expect to receive Decrease complaint and increase customer satisfaction for customer recurrent service. To have advantage over author competitor. The general people and foreigners are acceptation and upgrade service standard The nation have development 31/12/61

preparation Preparation for change 12/31/2018 preparation Preparation for change Preparation for intent forward with change together 31/12/61

Main focus Commitment Provide quality document Implement relate document Evaluation result according to target Improvement work process Implement according to schedule of project 31/12/61

Improvement Quality System Project And Understanding Of Requirement ISO9001:2000 31/12/61

Intention of ISO9001:2000 Customer focus Meet of Customer requirement Prevention of defect and decrease variation of production process that effect to occur defect Satisfy to customer Implement according to procedure and law 31/12/61

Quality Management System Model 31/12/61

Requirement of ISO9001:2000 3.definition 31/12/61

Definition in ISO9001:2000 31/12/61

Procedure to ISO 9000 project management Review initial status Determine policy and work scope training Establishing quality document Target management Internal audit training To implement and review To make a request for certification 31/12/61

Step 1 Review Initial Status Azimuth evaluate present work status compare with requirement of ISO9001:2000 international standard Management Customer focus and marketing Human resource service Monitoring and measurement system Relate with law 31/12/61

Step 2 Determine Policy And Work Scope knowledge Management section Management section determine Quality policy Determine duty and responsibility of any position Organization chart Job description Have evaluation ability and determine competence of employee 31/12/61

Step 2 Determine Policy And Work Scope Competence You must have competence according to duty and responsibility of work Business organization will be “success” or “fail” depend upon efficiency and competence of personnel in organization Competence can separate to Generic competence Core competence 31/12/61

Step 3 Training Training on year 2546 Understanding for ISO 9000 standard course Establishing Quality document Quality Development Implementation course Internal Audit course (2546) 31/12/61

Step 4 Establishing Quality Document Why are you must to establish documents? To be joint contract between work and work practice To be Standard manual for work practice reference of all section To be training document for new start 31/12/61

Step 4 Establishing Quality Document Kind of establishing document Quality policy Quality objective Quality manual Procedure manual Standard determine Organization determine Working Instruction 31/12/61

Step 4 Establishing Quality Document Quality policy specimen “we intent to produce product and service that able compete in the Word Market by continuous development personnel and quality system, inclusive determine target and tactics plan for implementation by have objective for built the best customer satisfaction” 31/12/61

The document that need for ISO 9001 standard 31/12/61

Step 4 Establishing Quality Document Successful target 2546 Quality policy by Management section Quality objective by Management section and work leader Quality manual by Management section Procedure by all section Work instruction by all department 31/12/61

Step 5 Target Management Management section will determine target management tendency Duty of Supervisor Receive target to determine department target Determine identification index to measure successful To explain target, implementation and measurement to operators Determine practice plan for operator to do Summary report submit to manager 31/12/61

Step 6 Implementation According To Plan Duty for operator Understanding to target that relate to operator Implement according to practice plan that determine by supervisor Inform problem that detect and establish report Collect record from work practice 31/12/61

Step 6 Implementation According To Plan Process relate with customer (product/maintenance) Process of receive Requirement Process of review customer requirement Price calculation, submit price, contract Monitoring send product to customer Satisfaction monitoring Customer complaint Record keep 31/12/61

Step 6 Implementation According To Plan Design process Contract review with sales department process Design process Record keep 31/12/61

Step 6 Implementation According To Plan Production plan process Customer requirement data Materials plan process Production plan process Record keep 31/12/61

Step 6 Implementation According to plan Purchase process Goods purchase, service that user need Vender or contractor choiceness process Evaluation vender or contractor produce process Analyze vender or contractor produce process Record keep 31/12/61

Step 6 Implementation According To Plan Store process Goods / raw materials inspection Identification goods and raw materials Handling (Loading / unloading), packing, storage, goods /raw materials preservation Request distribution to machining line or send to installation Stock data update shall be correct and rapidity Record keep 31/12/61

Step 6 Implementation According To Plan Production, Assembly, Installation Process Establish production, installation standard procedure Provide equipment to assembly and installation Production assembly Installation Exercise care with customer property Product inspection during in process and final inspection before send to customer 31/12/61

Step 6 Implementation According To Plan Production, Assembly, Installation Process Product identification during in process and testing Packing, handling and transport Record keep 31/12/61

Step 6 Implementation According To Plan Post service process service call receive Internal communication (dispatch job) Service according to service call Corrective result review Close meeting and analyses customer satisfaction Record keep 31/12/61

Step 6 Implementation According To Plan Support process Preservation base on protection Environment management ; ex. safety Measuring and testing equipment calibration Internal audits 31/12/61

Step 6 Implementation According To Plan Evaluation of implementation result according to target Leader summary result compare with target submit management section Management section review summary result Unsuccessful target must have analyses and find corrective/preventive action by manager or supervisor (P-D-C-A cycle) Inform operator to improvement according determination 31/12/61

Step 7 Request for certification Accreditation body Certification body PASS Organization 31/12/61

Improvement just start ! 8.5.1 Pause is mean you are behind the time Always improve your work Built condition to always have culture of work improvement by employee To praise employee that have a good job or good service 31/12/61

Question? Thank you very much Enviropacific company www.azimuth.co.th azimuth@azimuth.co.th 31/12/61