Foundations of Control Chapter 15 Foundations of Control Chapter 15, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada
Learning Outline After you read this chapter you should know the following learning objectives:. #1: What is control? #2: What is the control process? #3: When should controls be introduced? #4: What methods of control do managers use? #5: How do financial and information controls help managers monitor performance? #6: What are some current issues in control? Chapter 15, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada
What Is Control? Control The Purpose of Control The process of monitoring activities to ensure that they are being accomplished as planned and of correcting any significant deviations The Purpose of Control To ensure that activities are completed in ways that lead to accomplishment of organizational goals Learning Objective #1 Chapter 15, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada
Why Is Control Important? The final link in management functions: Planning Controls let managers know whether their goals and plans are on target and what future actions to take Empowering employees Control systems provide managers with information and feedback on employee performance Protecting the workplace Controls enhance physical security and help minimize workplace disruptions Chapter 15, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada
Exhibit 15.1 The Planning–Controlling Link Leading Motivation Leadership Communication Individual and Group Behaviour Planning Goals Objectives Strategies Plans Organizing Structure Human Resource Management Controlling Standards Measurements Comparison Actions Chapter 15, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition Copyright © 2009 Pearson Education Canada