The insurance industry employs over 2.3 million workers Careers in Insurance The insurance industry employs over 2.3 million workers Wage and salary employment in the industry is projected to grow 10% in the next ten years In 2004, weekly earnings for workers in the industry averaged $756, considerably higher than the average of $529 for all private industry

Careers in Insurance The Possibilities are Endless! How many insurance jobs can you name? Claims Adjuster Public Relations Manager Operations Officer Data Systems Manager Nurse Chemist Risk Manager Field Representative Attorney Actuary Training Manager Marketing Broker Physical Therapist Agent Personnel Director Underwriter Loss Control Specialist Financial Manager The Possibilities are Endless!

Careers in Insurance Growing areas of the insurance industry are medical services and health insurance and expansion into other financial services such as securities and mutual funds Office and administrative occupations usually require a high school diploma, whereas employers prefer college graduates for sales, managerial and professional jobs

Careers in Insurance: Operations Three Segments of Insurance Company Operations Marketing Underwriting Claims

Careers in Insurance: Operations Insurance Marketing The process of identifying potential customers and then creating and supplying the products and services they need

Careers in Insurance: Operations Insurance Marketing Four types of distribution systems Independent agency Exclusive agency Direct writing Direct response

Careers in Insurance: Operations Insurance Marketing Independent Agency Independent agents are in business for themselves and usually represent several different insurance companies

Careers in Insurance: Operations Insurance Marketing Exclusive Agency Exclusive agents are in business for themselves but are contracted to do business with only one company

Careers in Insurance: Operations Insurance Marketing Direct Writing Direct writers are employed by an insurance company and rely on personal contact, direct mail, the internet, or telephone contact with the customer for their business

Careers in Insurance: Operations Insurance Marketing Direct Response Direct writers are employed by an insurance company and rely solely on direct mail, the internet, or telephone contact with the customer for their business

Careers in Insurance: Operations Insurance Marketing Advertising Insurance companies use traditional advertising campaigns such as television, radio, magazine, mail and the internet Insurance companies also rely on local agents to advertise the company

Careers in Insurance: Operations Insurance Marketing Marketing Management Activities include producer supervision, producer motivation, and product management and development

Insurance Underwriting Careers in Insurance: Operations Insurance Underwriting Determines: who an insurance company’s customers will be what the companies products will be at what price those products will be sold

Insurance Underwriting Careers in Insurance: Operations Insurance Underwriting Underwriter Evaluates applicants for insurance Selects those that are acceptable to the insurer Price coverages Determines policy terms and conditions

Insurance Underwriting Careers in Insurance: Operations Insurance Underwriting Line Underwriter Responsible for the day-to-day decisions Must refer to the insurer’s underwriting guidelines Underwriting Management Sets the company guidelines for underwriting Delegates underwriting authority

Insurance Underwriting Careers in Insurance: Operations Insurance Underwriting Process that underwriters follow Gather necessary information from various sources to evaluate applicants Making the underwriting decision, which includes analyzing options and choosing the best option Implementing the underwriting decision Monitoring the underwriting decision

Careers in Insurance: Operations Insurance Claims A claim is a demand by a person or business seeking to recover from an insurance company for a loss that might be covered by an insurance policy

Careers in Insurance: Operations Insurance Claims Claim Representative Also called an adjuster Responsible for investigating, evaluating, and settling claims

Careers in Insurance: Operations Insurance Claims Responsibilities of a Claim Representative To respond promptly when a claim is submitted To obtain adequate information To properly evaluate the claim To treat all parties fairly

Careers in Insurance: Operations Insurance Claims Types of Claim Representatives Staff claim representative Insurance company employees Independent adjusters Independent representatives that charge a fee to a company for claim services

Careers in Insurance: Operations Insurance Claims Types of Claim Representatives Agents Companies give agents authority to settle small claims Public adjusters Hired by the insureds to represent them

Advantages to a Career in Insurance Careers in Insurance Advantages to a Career in Insurance Recognition Insurance professionals lead businesses and communities Rewards Competitive compensation matches job satisfaction

Advantages to a career in Insurance Careers in Insurance Advantages to a career in Insurance Flexibility The industry invites people to take charge and work at their own pace in any location Challenge People in insurance make a difference by solving problems and helping people

Advantages to a career in Insurance Careers in Insurance Advantages to a career in Insurance Variety Every day is a new adventure. The work is as varied as the customers' needs Advancement Self-motivated, skilled people advance quickly