Consumer Assistance Options Available for Getting People Enrolled into Exchange Coverage Navigator Program In-person Assister Program (optional) Website management Education and outreach Call center operations Written correspondence with consumers to support eligibility and enrollment State-based Exchange: States assumes all functions Federally – Facilitated Exchange: HHS assumes all functions State Functions Outreach & Education In-person Assister Program HHS Functions Website Call center Written correspondence Navigator Program Federally – Facilitated Exchange: HHS assumes all functions