Process Step (Activity)

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Presentation transcript:

Process Step (Activity) Exercise 2. Quote Provision Process 1 Request quote 2 Develop requirement notes 4 Enter data 5 Enter data 3 Help? 4’ Check require-ments 6 Calculate quote 7 Present quote 8 Accept quote as order Customer Salesperson Tech. Expert Sales System Y N Step ID Process Step (Activity) or Decision Who/What Performs 1 Request quote Customer 2 Develop requirement notes Salesperson 3 Decision: Help? 4 Enter data into Sales System (no help) 4’ Check requirements (help) Technical Expert 5 6 Calculate quote Sales System 7 Present quote to Customer 8 Accept quote as order