MANWEILER TELECOM CONSULTING, LLC Gila and Pinal Counties Community Telecom Assessment Phase One Report

MANWEILER TELECOM CONSULTING, LLC The Vision for Pinal and Gila Counties To be determined by task force/community

MANWEILER TELECOM CONSULTING, LLC Community Telecom Assessment Planning Process PHASE I –Survey –Needs Assessment PHASE II –Infrastructure Inventory –Business Models PHASE III –Technology Plan Development –Financing Alternatives –Final Report

MANWEILER TELECOM CONSULTING, LLC Community Telecom Assessment Phase I Survey –Distribution –Respondent Statistics –Results Needs Assessment –On-site Interviews –Current and Future Bandwidth Requirements

MANWEILER TELECOM CONSULTING, LLC Survey Distribution County Web Sites Casa Grande Water Bills Chamber of Commerce Rotary Club One-on-One Interviews EDC distribution Town Halls Circle K

MANWEILER TELECOM CONSULTING, LLC Public/Non-Profit/Commercial Surveys

MANWEILER TELECOM CONSULTING, LLC Survey Sample Size

MANWEILER TELECOM CONSULTING, LLC Public/Non-Profit/ Commercial Surveys

MANWEILER TELECOM CONSULTING, LLC Public/Non-Profit/Commercial Surveys Gila County

MANWEILER TELECOM CONSULTING, LLC Public/Non-Profit/Commercial Surveys Pinal County

MANWEILER TELECOM CONSULTING, LLC Residential Surveys

MANWEILER TELECOM CONSULTING, LLC Residential Surveys Gila County

MANWEILER TELECOM CONSULTING, LLC Residential Surveys Pinal County

MANWEILER TELECOM CONSULTING, LLC Public/Non-Profit/Commercial Surveys

MANWEILER TELECOM CONSULTING, LLC Number of Employees Range from 1 to 750 Employees < 10 = 50 entities 10 – 99 = 21 entities > 100 = 5 entities

MANWEILER TELECOM CONSULTING, LLC SURVEY RESULTS

MANWEILER TELECOM CONSULTING, LLC Public/Non-Profit/Commercial Type of Internet Access

MANWEILER TELECOM CONSULTING, LLC Residential Type of Internet Access

MANWEILER TELECOM CONSULTING, LLC The Need for Speed Residential Households –85% of HH say they have a Slow connection –84% of Slow HH say they need faster speed –37% of HH who say they have a fast connection….still want a faster connection

MANWEILER TELECOM CONSULTING, LLC Additional Fees Willing to Pay for Greater Speed

MANWEILER TELECOM CONSULTING, LLC Customer Satisfaction 1= Very Satisfied 5=Very Unsatisfied

MANWEILER TELECOM CONSULTING, LLC Applications

MANWEILER TELECOM CONSULTING, LLC Applications (Contd) All Surveys 1.Faster Speed 2. 3.Research/Surfing 4.High Speed Data Transfer 5.Distance Learning 6.VOIP 7.Web Hosting/E-Commerce

MANWEILER TELECOM CONSULTING, LLC Applications (Contd) All Surveys 8.Training 9.Video Conferencing/Data Back-Up (tied) 10.Link Multiple Physical Locations 11.Tele-Medicine 12.Video Arraignment 13.GIS Data Sharing

MANWEILER TELECOM CONSULTING, LLC Survey Respondent Comments Data transfer is important! We are at a competitive disadvantage because of our usage of dial-up. Eloy resident I had for 5 years in Phoenix. Now dial up. Errrrr!!!! I hate it! I'll pay $ a month for cable DSL. Please hurry!! Or I am moving back to Phoenix. Casa Grande resident

MANWEILER TELECOM CONSULTING, LLC Survey Respondent Comments I would be on the Internet more if it were faster. I would use it more for my daughter, who is in high school. One of her classes requires Internet access. She would love it for music. We would be able to use it for our business more. We are in the process of building a home and I could use it for finding items easier. Payson resident

MANWEILER TELECOM CONSULTING, LLC Survey Respondent Comments More affordable high speed connection. Globe/Miami resident I would like a high-speed connection to enhance husband's home based business. Includes research communication via . Also would like ability to do e-commerce and web-hosting. Pine/Strawberry resident

MANWEILER TELECOM CONSULTING, LLC Survey Respondent Comments It is critical that the County have broad bandwidth Internet capability. B to B capability within the County would improve efficiency. Those f us doing business outside the County - it is a necessity. Casa Grande Business Lack of facilities to lure new businesses. Apache Junction NP

MANWEILER TELECOM CONSULTING, LLC Survey Respondent Comments We would like to download data to our other offices. We would like to download CT scans and x-rays. Tele-medicine would be beneficial. We use now and do research on the Internet. Anything would be better than we have now. We send a lot of information over the fax. It is slow and wastes time. Payson Medical Practitioner

MANWEILER TELECOM CONSULTING, LLC Survey Respondent Comments Please, we need broadband!! We send links and photos daily and dialup is so slow. We get kicked offline before the task is finished and have to start over. Thank you. Pine SOHO

MANWEILER TELECOM CONSULTING, LLC Needs Assessment Personal Interviews –Governmental Agencies/Community Contacts –Tribal Nations –Health Institutions –Educational Institutions

MANWEILER TELECOM CONSULTING, LLC

Communities Gila County –Globe –Hayden –Miami –Payson –Pine/Strawberry –Winkleman –Young Pinal County –Apache Junction - Mammoth –Casa Grande - Maricopa –Coolidge- Oracle –Dudleyville- San Manuel –Eloy- Stanfield –Florence- Superior –Kearny

MANWEILER TELECOM CONSULTING, LLC Health Care Entities Cobre Valley Medical Center Casa Grande Regional Medical Center Payson Regional Medical Center Practitioners Allied Health Care Providers Veterinarians

MANWEILER TELECOM CONSULTING, LLC Tribal Nations San Carlos Apache –San Carlos Apache Telecommunications Tonto Apache –Tribal Council Leader Gila River –Gila River Telecommunications –Gila River School and Library Consortium

MANWEILER TELECOM CONSULTING, LLC Interview Results

MANWEILER TELECOM CONSULTING, LLC K-12 Education K-12 Public School Districts have benefited extensively from Arizonas StudentsFIRST "Deficiency Corrections" networking efforts in combination with E-rate "Internal Connections" funding "Broadband" connectivity of school district WANs is typically T-1 Charter and non-public schools did not receive StudentsFIRST networking assistance

MANWEILER TELECOM CONSULTING, LLC K-12 Education (cont.) StudentsFIRST technology standards, set in 2000, require a minimum of an 8 to 1 student-to-computer ratio and: –Internet connectivity to all instructional areas in all public schools –100 Mb connectivity to all instructional areas, expandable to 1 Gigabit –100 Mb connectivity to each networkable computer both in instructional areas and any other non-instructional areas that have networkable computers; e.g., administrative areas –Cache engines at all schools having a minimum of 25 networkable computers –Unmanaged 10/100 auto sensing switches at all locations –All computers in each school on a LAN –All School LANs in a district aggregated on a District-wide WAN –Connection to the Internet via the district aggregation point with broadband potential

MANWEILER TELECOM CONSULTING, LLC Higher Education (cont.) Central Arizona College (Coolidge) –Microwave, landline and unregulated wireless/IP video networking –12Mb Microwave connectivity to Apache Junction (CAC Superstition Mountain Campus) –fiber optic link to Apache Junction HS – 12 Mb to CAC Aravaipa Campus in Winkleman –wireless link to a classroom the State Prison Center in Florence. –Distance education service provider for: Central Arizona Valley Institute of Technology (CAVIT) CAVIT is a public school district working in partnership with five area high schools: Casa Grande Union High School, Coolidge High School, Florence High School, Maricopa High School, and Santa Cruz Valley Union High School, providing vocational training.

MANWEILER TELECOM CONSULTING, LLC Higher Education (cont.) Gila Community College –Distance education from Pima CC via Cable television in Payson ASU - Ending ASPIN network services University of Arizona - E-ratable ISP to Gila Library Consortium

MANWEILER TELECOM CONSULTING, LLC Libraries "Internet access is an essential tool to our provision of service. We wouldn't be in business, now, without it." -- Librarian, Gila County

MANWEILER TELECOM CONSULTING, LLC Libraries (cont.) Pinal County –Nine libraries and a district office linked to a centralized catalog and internet link via Pinal County MIS –libraries in Florence, Arizona City, Eloy, Maricopa, Superior, Mammoth, Oracle, San Manuel, and Kearny. Apache Junction –own catalog on-site –shares a 2Mb ATM connection to the Internet with the City of Apache Junction via ASU. Casa Grande –own catalog on-site –T1 connection to the Internet via CyberTrails (a local ISP).

MANWEILER TELECOM CONSULTING, LLC Libraries (cont.) Gila County –Eight libraries and a district office linked to a centralized catalog, with shared T-1 frame Internet access via the University of Arizona. –Libraries in Globe, Hayden, Pine, Payson, San Carlos, Tonto Basin, and Young. –Miami Memorial Library connects via recently installed Cable Internet access. –Internet access to the County Juvenile Jail via a fiber optic link to its adjacent building. –Gila Libraries district office is in the County Building.

MANWEILER TELECOM CONSULTING, LLC Health Care Industry Bandwidth Demands Current Cobre Valley Med. Center High Casa Grande Med. Center High Payson Regional Med. Ctr. High Practitioners Moderate Allied Health Professionals Moderate Future High Moderate

MANWEILER TELECOM CONSULTING, LLC High Gila County Payson Pinal County Apache Junction Casa Grande Coolidge Florence Medium Globe Arizona City Eloy Kearny Maricopa Sacaton Superior Low Dudleyville Hayden Miami Pine/Strawberry Winkelman Young Bapchule Mammoth Oracle San Manuel Stanfield Governmental/Community Current Bandwidth Demands

MANWEILER TELECOM CONSULTING, LLC High Gila County Globe Payson Pinal County Apache Junction Arizona City Casa Grande Coolidge Florence Maricopa Medium Eloy Kearny Sacaton Superior Low Dudleyville Hayden Miami Pine/Strawberry Winkelman Young Bapchule Mammoth Oracle San Manuel Stanfield Governmental/Community Future Bandwidth Demands

MANWEILER TELECOM CONSULTING, LLC NEXT STEPS

MANWEILER TELECOM CONSULTING, LLC Community Telecom Assessment Phase II Infrastructure Inventory Business Model Development

MANWEILER TELECOM CONSULTING, LLC Infrastructure Inventory –Existing Infrastructure Alternatives »Fiber Optics – retail (accessible) »Digital Subscriber Lines (DSL) »Cable Modem Service »Fixed Wireless »Frame Relay or conventional T1 service »ISDN - Integrated Switched Digital Network »Satellite Service »3 rd Generation Wireless ( Internet enabled handheld devices, PCS picture phone) –Maps

MANWEILER TELECOM CONSULTING, LLC Business Models Revenue Model –Components Population and Household Estimates and Projections Number of Businesses Projections Industry Statistics – Internet/Data Usage Market Share Assumptions Pricing Assumptions –Products to be Sold »High, Medium and Low Bandwidth »Firewalls »Equipment –Market Pricing

MANWEILER TELECOM CONSULTING, LLC Business Model (cont.) Cost Model –Provided by Arizonas Telecom White Paper –Potential Limitations –Reality of RFP Process

MANWEILER TELECOM CONSULTING, LLC Community Telecom Assessment Phase III Technology Plan Financing Alternatives & Opportunities

MANWEILER TELECOM CONSULTING, LLC MTC Recommendations Proceed to Phase II Communities to be included in Phase II (cluster approach): –Gila County: Globe (Claypool, Miami) Payson (Star Valley, Pine, Strawberry) –Pinal County: Florence Casa Grande (Eloy, Coolidge, Arizona City) Apache Junction (Gold Canyon, Queen Valley) Gila River (Maricopa, Sacaton, Bapchule) Kearny Superior

MANWEILER TELECOM CONSULTING, LLC Undetermined - Justification Questionable Dudleyville Hayden Mammoth Oracle Saddlebrook San Manuel Winkelman

MANWEILER TELECOM CONSULTING, LLC Task Force Decisions Proceed to Phase II? Communities included in Phase II Technical Points of Contact at community level

MANWEILER TELECOM CONSULTING, LLC Gila and Pinal Counties Community Telecom Assessment