Modes Effects Analysis PFMEA *Process Failure Modes Effects Analysis PFMEA Training Course Level 1 Introduction This course is designed to give you a “basic” overview of Process Failure Mode Effects Analysis and how it can improve process, product and company performance. The PFMEA is a very powerful process analysis, risk, and performance improvement tool when applied and used correctly. This class is best taught using your company’s specific Business or Production process examples, allowing for interaction among the students Feel free to modify and change the course “headers” to include your company logo. Simply click View  Master  Master Slide to edit the master slide, you may then copy and paste your company logo(s) directly into the course. so that all slides show your company logo and name. We recommend about 1-2 hours to teach the course. However, the course may not be sold, distributed, copied, or used for profit in anyway. QMSS retains the rights to the content and structure of the course. This course is intended to teach an individual or group, with no prior knowledge, the basics of the PFMEA tool, as well as provide the knowledgeable individual an excellent review of the concepts. We recommend that someone with prior experience and training in the application of the PFMEA teach the course. If not being used as a course, valuable information can still be obtained by following through the presentation. If you have any questions, please visit http://www.qmss.biz *The “P” in PFMEA = Potential, Process, or Product **Level 1 is an “introductory” level course

Course Content Course Objectives What is a PFMEA? PFMEA – Important Points Benefits When should a PFMEA be completed? Example Review Additional Resources Here is an overview of the PFMEA course content. We will review the definition of the PFMEA, the benefits of performing PFMEA, Review the Structure and content of a PFMEA, Review an examples of a PFMEA, Basic guidelines to remember when performing a PFMEA, And finally a summary review of the course

By Preventing errors or problems… PFMEA Benefits By Preventing errors or problems… You prevent waste, improve quality and cycle-times, and reduce costs ! You can effectively Prevent rework, retest, re-inspection, poor quality, higher costs, etc. It costs companies less to prevent problems than to react to them (Firefighting = Dollars Wasted) You can improve Cycle-times Time, Labor, and money is more effectively spent on “preventing” rather than “reacting” to errors PFMEAs make teams more effective! By Preventing errors or problems… You prevent waste, improve quality and cycle-times, and reduce costs ! You can effectively Prevent rework, retest, re-inspection, poor quality, higher costs, etc. It costs companies less to prevent problems than to react to them (firefighting! = Dollars Wasted$$$) You can improve Cycle-times Time, Labor, and money is more effectively spent on “preventing” rather than “reacting” to errors PFMEAs make teams more effective!

How do we perform a PFMEA? #1: Identify the process or product that requires the PFMEA Analysis … Recommended: New processes being launched Business, transaction, service, or manufacturing process Current processes with poor yields, rework, errors, defects, poor cycle-times, high costs, high customer dissatisfaction, etc. Choose the process you wish to perform the “risks” analysis on. If the process is released and in use, it is recommended that the team utilize “data” to identify the most critical process or the one exhibiting chronic issues.

How to perform a PFMEA Complete the next column in the PFMEA Column 3 – Brainstorm and list all the “effects” of the failure mode(s )if it actually occurred. The “effects” of a failure, defect or error could be both the internal (e.g. at the next operation) effect and the external effect (e.g. at the customer) Drive to Work Stuck in Traffic Late for Work Complete the next column in the PFMEA tool… Column 3 – Brainstorm and list all the “effects” of the failure mode(s )if it actually occurred. The “effects” of a failure, defect or error could be both the internal (e.g. at the next operation) effect and the external effect (e.g. at the customer) In Column 3 – List all of the potential (internal and external) effects of the Failure Modes, defects or errors : Example- Customer rejects, poor fit, rework, cycle-time increase, test failure This “effects” list will help you determine the “Severity” ranking to be placed in column 4 In Column 3 – List all of the potential (internal and external) effects of the Failure Modes, defects or errors : Example- Customer rejects, poor fit, rework, cycle-time increase, test failure This “effects” list will help you determine the “Severity” ranking to be placed in column 4

Business Performance Improvement http://www.biz-pi.com Additional Resources Business Performance Improvement http://www.biz-pi.com Contact us at http://www.biz-pi.com if you have any questions about this course, or would like some information about our training and/or consulting options