7391X Avaya Questions

Avaya 7391X Exam 7391X Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam

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Test Info

Number of questions: 68 Passing Score: 66% (45 of 68 correct) Time allowed: 90 mins Exam Center: Pearson VUE 7391X Test Info

Objectives

Describe components for Call Center Elite and Call Center Elite Multichannel. Set up the features and capabilities of Avaya Aura® Communication Manager in call centers. Plan and configure resources for call centers. Plan and configure vectors in call centers for handling calls. Describe network routing. Describe Basic Call Management. Prepare to install Avaya Aura Call Center Elite Multichannel server applications. Describe the components for Call Center Elite Multichannel. Utilize the configuration server for Call Center Elite Multichannel. Describe the Call Center Elite Multichannel Desktop Describe and configure the types of contacts available in Call Center Elite Multichannel. Configure call routing to agents using the Interaction Data Server. Explain the reporting capabilities available from Avaya Aura® Communication Manager. Configure and use real-time and historical reports for Avaya Aura® Call Center Elite Multichannel. ACIS - Avaya Aura® Call Center Elite and Call Center Elite Multichannel Related Certification Exam Objectives 7391X Exam Certifications

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