cooperating with the facilitator while protecting client rights

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Facilitated by Michele C. Boyer, Ph.D., HSPP Professor of Counseling Psychology Emerita.
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Presentation transcript:

cooperating with the facilitator while protecting client rights YIMC Seminar, Hong Kong, July 6, 2016

cooperating with the facilitator while protecting client rights Prepare Your Case Know the facts and the law Know your client’s needs and interests Draft a mediation statement with your client that flags potential Impasses Options Areas of agreement Know your BATNA Know the other party’s BATNA Know your bargaining zone – reservation price and non-financial interests

cooperating with the facilitator while protecting client rights Prepare Your Client Manage client expectations through educating about the process Explain differences with adversarial proceedings Separate the people from the problem Work with the other side, not against Encourage empathy - not incompatible with assertiveness Fight for interests, not positions Keep an open mind Prepare your client to participate actively Help your client to understand real interests and goals

cooperating with the facilitator while protecting client rights During the Mediation Session: What to do Represent your client zealously, not aggressively Focus on interests, not positions or legal arguments Listen attentively to the other party Remain flexible and open to different options Reality test Don’t lose sight of your ethical duties Be open to continuing contact with the mediator if there is no settlement

cooperating with the facilitator while protecting client rights During the Mediation Session: What to avoid Acting aggressively Posturing, excessive puffery Making insulting offers Using the mediation as a litigation tool Wanting to “WIN” at all costs Trying to settle at all costs

cooperating with the facilitator while protecting client rights Don’t throw out the baby with the bath water!

cooperating with the facilitator while protecting client rights Thank you for your attention.