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Grievance Handling Procedure of Marico Bangladesh Limited www.AssignmentPoint.com

Company Overview Marico Bangladesh Limited (MBL) was incorporated on 6 September 1999 in Bangladesh under the Companies Act 1994 as a private company limited by shares. Subsequently, the company converted to “Public Company” limited by shares vides special resolution passed in the extra ordinary general meeting held on 21 September 2008. The company is a subsidiary of Marico Limited, India. The company is listed with Dhaka Stock Exchange Limited (DSE) and Chittagong Stock Exchange Limited (CSE). MBL carries on business in Branded Fast Moving Consumer Goods (FMCG) in Bangladesh. The company manufactures, markets and trades coconut oil, perfumed hair oil, soap etc under the brand name of Parachute, Beliphool, Aromatic Gold, Camelia, Parachute Advansed etc in Bangladesh. www.AssignmentPoint.com

What is Grievance?  grievance is any alleged violation of the contract, past practice, employer rules, previous grievance or arbitration settlements, or any violation of any laws. An employer has a legal obligation to provide (whether unionized or non- unionized), in the written statement of terms and conditions of employment, details of the person to whom any employee who has a grievance should apply. www.AssignmentPoint.com

Types of Grievances: Factual Imaginary Disguised www.AssignmentPoint.com

Effect of grievances can be: Decrease in productivity and employee morale. Low motivation. Absenteeism. Indifference to work Conflicts, indiscipline. Worry, tension, frustration, discontent in employees. Unhealthy labor-management relations. Etc. www.AssignmentPoint.com

Causes of grievances: Interpretation Difference Management Practices Labor Union Practices Personality Traits Organizational Culture Working condition www.AssignmentPoint.com

FINDINGS After analyzing the company we found the grievance areas which are listed below. Common sources of grievances in Marico Bangladesh Limited (MBL) included: Discipline and discharge Hours of work and Overtime Job Postings Seniority Other sources of Grievance Minimum Wage Due Payments Behavioral Factors www.AssignmentPoint.com

Discipline and Discharge All collective agreements (to which this document pertains) of the Marico Bangladesh Limited (MBL) outline management functions and confirm the right of the employer to manage and direct employees, and to determine the standards of work. When those standards are not met, management has the right to address the issues within the guidelines of the collective agreement. The employee of the company needs to be made aware of the performance standards to be met. Identified areas of concern are brought to the employee’s attention Problems are clearly described, expectations clearly outlined Tools are offered to the employee in support of improving performance and meeting expectations A reasonable time frame in which to improve is established. www.AssignmentPoint.com

performance management approach The company gives the opportunity and the tools on the employee to improve their performance or to correct their behavior over an appropriate, established period of time. In working through performance related issues, a performance management approach of the company is followed. Informal meetings Non-disciplinary written follow up Disciplinary meeting Written warning Suspensions www.AssignmentPoint.com

Hours of Work and Overtime A common source of grievances is Hours of Work and Overtime in the organization. In the workplace of the organization may be a busy environment where staff works under pressure to meet prescribed deadlines. The expectation is that those deadlines will be met. A common source of grievances is Hours of Work and Overtime in the organization. In the workplace of the organization may be a busy environment where staff works under pressure to meet prescribed deadlines. The expectation is that those deadlines will be met. However, that is not always possible of the organization within the normal 35 hour work week. www.AssignmentPoint.com

Job Postings Collective agreements among manager and employees of the organization usually define the process for filling vacancies quite clearly. Yet, there is always room in the company for interpretation in the wording of the contract. Language such as “skill, ability and qualifications to satisfactorily perform the requirements of the vacant position shall be the determining factor” is sometimes challenged. www.AssignmentPoint.com

Seniority Although seniority is not usually the direct cause of grievances in the organization, it is a significant factor in many. The Union of the company often strives to create an environment where such things as promotions or the allotment of Overtime is determined by the length of time that the employee has worked for the employer . www.AssignmentPoint.com

RECOMMENDATIONS AND SUGESSIONS Managers should discuss with the employees to find out the problems and to settle them. If manager fails then manager should interact with the employees Manager’s behavior should be polite to maintain a good working situation. Tell the employees what possible solutions can be given. Sometimes company owner can come to the floor to share the feelings of the employees. It will help to decrease their grievance and will help to stop conflict. www.AssignmentPoint.com

Finally we can say that, Marico Bangladesh Limited (MBL) is the Business organizations which must have to establish an excellent working environment so that employee morale and performance would increase and ultimately organization could be able to achieve its goal. Employee grievances are one of the important factors that act as a barrier establishing appropriate working environment. www.AssignmentPoint.com