Chirag Padalia 2017 HUMAN CAPITAL INVESTMENT CONFERENCE PALMER HOUSE HILTON CHICAGO | NOVEMBER 14-15 Chirag Padalia Director, Workforce Strategy & Analytics, Aurora Health Care Creating a Sustainable Workforce Strategy & Analytics Function

Chirag Padalia Director, Workforce Strategy & Analytics Workforce Analytics in Healthcare Leveraging Predictive Analytics to drive the Workforce Strategy Chirag Padalia Director, Workforce Strategy & Analytics November 15, 2017

About Aurora Health Care Private, not-for-profit, integrated health care provider 30 counties, 90 communities 15 hospitals More than 150 clinics 70 pharmacies 34,000 caregivers — including more than 1,500 employed physicians Largest home care organization in Wisconsin More than 3.8 million unique patients 7.8 million patient encounters $5.3 billion in revenue

What keeps us up at night? Caregiver Retention & Engagement Talent Shortage Talent Shortage Diversity & Inclusion Talent Attraction Growth & Development Quality of Hire

Our Journey Predictive Analytics Advanced People Analytics Basic Reporting Ad-Hoc reporting Descriptive Analytics / Reporting KPI / Operational reporting from PeopleSoft Advanced People Analytics Supply-Demand Models Forecasted gaps for key roles Advanced recruiting analytics Predictive Analytics Which caregiver is at risk of leaving and potential risk indicators Integration of staffing models with Operations

Workforce Capacity Forecasts How? Workforce Strategy & Analytics Human resource data (PeopleSoft) Demographics Compensation Performance Other HR metrics Workforce Capacity Forecasts Productivity data Patient volumes Actual hours worked by job code Non-productive time: Training, in-service, etc. Datamart Advanced Analytics Other ancillary data Engagement Patient Experience Safety Ad-hoc data

How? Ctd… Define What Who Business Need / Problem Workforce Strategy & Analytics Define Business Need / Problem How to enable HR’s transformation from tactical to strategic? What Build vs. Buy Governance and Process Who Identify and Engage Stakeholders Be a partner

Predicting Future Workforce Trends Capacity Modeling for Key Roles 3 Year Supply & Demand Forecasts for Key Roles

Variable Staffing Model How we staff Nursing Variable Staffing Model Implementation

Relative Labor Force Analytics Diversity & Inclusion Integration

Flight Risk Model Predictive & Prescriptive Analytics

Retention Management Process Collaboration with HRBPs HRBP/Site Leadership to identify “hot” spots Flight risk report to identify possible departures at a caregiver level Retention management flow chart; identify action items Flight Risk Triggers Retention Management Process Driven by HRBP Implement Action Plans/ Measure Progress Heat maps by site Triggers: caregiver level flight risk, actual TO% trends Implement the identified action items from the retention & engagement strategies Track & measure progress Flight Risk Model/Retention Management Process

Turnover Dashboard Example Predictive & Prescriptive Analytics

Talent Acquisition Operational Analytics

Talent Acquisition Operational Analytics

TRANSFORMING HOW WE LOOK AT OUR MOST VALUABLE ASSET! Outcomes TRANSFORMING HOW WE LOOK AT OUR MOST VALUABLE ASSET!