M.A.T.C.H. Professional Series: Module Five Relationship Building Time allotted for slides 1-4: 10 minutes Materials needed for this module (3 hours): Flipchart paper Markers Index cards

M.A.T.C.H. Professional Series Eleven 3-hour training modules Goals: Share and practice effective strategies Gain new information, resources and tools Enhance reflection Develop a community of practice Handout 1A: Series Outline The modules are based on the M.A.T.C.H. knowledge and competencies and current evidence based research and practices.  Review the bullet points on this slide with participants. Offer additional information regarding the purpose for the series by sharing the following: Increase strategies and resources for mentoring, coaching, and consultation for MATCH professionals working in VT. To enhance skills in self-awareness, flexible response, reflection and problem solving To provide consistent content and skills based on the MATCH Knowledge and Competencies state-wide, while addressing regional and individual needs Review Handout 1A with participants.  Art of MATCH Module 5- slide handout

Art of MATCH Module 5- slide handout Our Time Together Working Together: Connection and Community Inquiry and Sharing: Capacity Building Learning Exploring Applying and Planning Share with participants that each module will have consistent components, however, the flow may look different within each module (Some modules will have a learn section and follow with exploring, and then move into a new learning piece followed by exploring. Other modules may have one learning section followed by exploring and then move right into applying and planning).  As you share the components with the participants, highlight which icon is associated with which component.  Working Together: Connection and Community (circle with people) Inquiry and Sharing: Capacity Building (question mark) Learning (book) Exploring (magnifying glasses) Applying and Planning (pencil) Art of MATCH Module 5- slide handout

Art of MATCH Module 5- slide handout Objectives for Today: Describe collaborative professional relationships Explain how to set intentions for professional relationship building Identify and practice effective relationship building strategies Share the bullet points with participants.  Art of MATCH Module 5- slide handout

Working Together: Connection and Community Time allotted for this section: 25 minutes Art of MATCH Module 5- slide handout

Art of MATCH Module 5- slide handout Shared Agreements ENGAGE Silence phones, please Limit sidebars during whole group Assume positive intent Hold confidentiality Take care of yourself What else? Review the slide with participants. Ask the group if there are ideas or requests they would like to ask of you and their colleagues to help make the environment conducive for sharing, understanding and learning from and with one another. Using chart paper, write down and capture their responses.  Ask participants if there are other agreements to add; ask if everyone can agree to these.  Facilitator Tip: Keep this piece of chart paper with agreements and bring to each session. You can change the slide to include additional participant agreements for the upcoming sessions.  Art of MATCH Module 5- slide handout

Reflection and Connection Write a statement on an index card regarding professional relationship building Pass your card to the facilitator and then move to the middle of the room One side of the room will stand for “Agree” and the other side of the room will stand for “Disagree” As each statement is read, explore your thoughts and feelings and choose an area of the room to stand in (Agree or Disagree) Provide each participant with an index card. Depending on the size of the group, you may want to provide more than one card to each person to offer several example statements. Collect all of the index cards from the participants. Identify one side of the room as “Agree” and the other as “Disagree” Read each statement aloud. Ask participants to explore their thoughts and choose an area of the room to stand in. Following this activity, discuss the difference between preference, attitude, value, feeling, belief and habit Art of MATCH Module 5- slide handout

Inquiry and Sharing: Capacity Building Time allotted for this section: 30 minutes Let participants know you are moving into inquiry and sharing. Explain that for each module, there will be opportunity to share and discuss current happenings in their work, as well as ask questions and for feedback.  Facilitator Note: The ways in which the group will experience inquiry and sharing within each module will differ.  Art of MATCH Module 5- slide handout

Art of MATCH Module 5- slide handout GROW Create groups of 3-4 people Write down the word GROW (goal, reality, options, and way forward) on a piece of paper Select one work related issue (for your small group) Consider the following questions: What goal do you have related to this issue? What resources do you have to help you meet your goal? Are you happy with what is current happening? What do you desire to happen? What are your options? Consider the “way forward” based on your answers to the above questions Provide plan paper to participants. Review the points on the slide. Art of MATCH Module 5- slide handout

Art of MATCH Module 5- slide handout Learning Time allotted for this section: 50 minutes Art of MATCH Module 5- slide handout

Collaborative Professional Relationships Relationship built around shared purposes and mutual goals among those involved Require an understanding of diverse styles knowledge of effective approaches to communication awareness of critical aspects effective approaches to work through issues in ways that will sustain the relationships Review points on the slide Art of MATCH Module 5- slide handout

Collaborative Professional Relationships Inquiry-based learning Working interactions between the MATCH professional and client that provide a safe space for the client to Ask questions Discuss problems Get support Gather feedback Reflect on practices Try new ideas Non-evaluative Supportive way to help clients grow professionally Review points on the slide Art of MATCH Module 5- slide handout

Getting to Know Your Client Learning about the program’s ecology is a critical foundation for understanding your client’s perspective, strengths, concerns, resources, etc. This information should be joined with familiarity with the unique personal characteristics of the client(s) themselves Review points on the slide Art of MATCH Module 5- slide handout

Priorities: Building A Collaborative Professional Relationship As you think about building a collaborative professional relationship with your client, what will your priorities be? Think about what it takes to form a successful collaborative professional relationship. Generate a list of ideas you believe will be useful for facilitating learning with your client. Art of MATCH Module 5- slide handout

Getting to Know Your Client Develop trust and rapport Listen Facilitate self-reflection Effective Feedback – both MATCH Professional and Client Key to starting the relationship – building rapport and trust – one of the key components to this is listening and demonstrating a nonjudgmental attitude. You want to be able to demonstrate you are there for support Listening is huge – a real skill – a tough one to master Listen without anticipating your answer. Consider wait time Consider being problem-centered vs solution minded What else? Art of MATCH Module 5- slide handout

Getting to Know Your Client Initial interactions and meetings will look different than later interactions and meetings Ask questions… then focus on HEARING what the client has to say What is going well? What is the best part of your day? What is more challenging? What have you already tried? What happened? Review points on the slide Art of MATCH Module 5- slide handout

Setting Your Intention: Collaborative Professional Relationships When you set an intention, you are more likely to make choices that support it – in what you do, in what you think “Intentions create an integrated state of priming, a gearing up of our neural system to be in the mode of that specific intention: we can be readying to receive, to sense, to focus, to behave in a certain manner.” (Daniel Siegel, The Mindful Brain) As you consider ways of getting to know and being with your client, one strategy that can support your efforts is setting an intention. Review the points noted on the slide. An intention is a statement about how you want to be or what you want to get out of the day, a particular experience, etc. It describes an aspiration for how you might think, feel, engage with others or engage in your learning so that you can be your best self. An intention can be, “I want to be fully present.” It could be, “I want to ask hard questions” because you typically shy away from doing that. After reading the quote from Daniel Siegel, share that neuroscience supports setting intentions and that it primes our mind to notice the actions, opportunities, people and things that can bring about our intention for us. Art of MATCH Module 5- slide handout

Setting Your Intention: Collaborative Professional Relationships Can help you get focused Can help you notice your thoughts and control your emotions around an experience Can help how you enter into conversations Can help you understand how you are experiencing an interaction Review the points on the slide. Share with participants that some people see key components that help support a successful collaborative professional relationship: relationship + purpose + intention. Relationship = how two people connect and interact Purpose = why the relationship exists Intention = how the MATCH professional is committed to acting in the relationship and using tools effectively to support growth and learning Art of MATCH Module 5- slide handout

Art of MATCH Module 5- slide handout Exploring Time allotted for this section: 30 minutes Art of MATCH Module 5- slide handout

The MATCH Professional: Setting an Intention Think about your work with a particular client What do you see as most needed in your professional relationship with this client? If you were going to be meeting with this client next, what intention would you set for this meeting? Share your intention with someone next to you. Art of MATCH Module 5- slide handout

Art of MATCH Module 5- slide handout Applying and Planning Time allotted for this section: 35 minutes Art of MATCH Module 5- slide handout

Art of MATCH Module 5- slide handout Action Planning Choose one knowledge area from the Self- Assessment that you would like to focus on Choose one of the standards, resources, or competencies from this knowledge area that you would like to focus on Use the action planning form to write a goal and action steps to meet that goal Facilitator Note: Encourage each participant to set a small, measurable goal that can be achieved within the next few weeks. Art of MATCH Module 5- slide handout

Art of MATCH Module 5- slide handout Reflection Share one thing from today that stands out to you Share your goal Time allotted for this section: 10 minutes Depending on the size of the group, you may wish to reflect and share with partners, small groups, or whole group. Art of MATCH Module 5- slide handout

Art of MATCH Module 5- slide handout “For me, setting intentions is a power move. It’s how I bring clarity, meaning and purpose to my day, my meetings, a conference call and even daily conversations. Setting intentions helps you get clear on why you’re doing something (clarity), why it’s important to you (meaning) and how it moves you closer to your values (purpose).” -Brene Brown Date, time and location of next module: Art of MATCH Module 5- slide handout