Reaching Goals and Objectives 6 Reaching Goals and Objectives Whenever an individual or a business decides that success has been attained, progress stops. —Thomas Watson

Planning in Organizations Why supervisors and managers plan: Knowing what the organization is trying to accomplish helps them set priorities and make decisions aimed at accomplishing their goals. Planning forces managers to spend time focusing on the future and establishes a fair way for evaluating performance. Planning helps managers use resources efficiently. The functions that managers perform all depend on good planning. Supervisors rarely have much input into the way an organization does its planning; they participate in whatever process already exists. 6-2 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Objectives Planning centers on the setting of goals and objectives. Objectives specify the desired accomplishments of the organization as a whole or as a part of it. Goals are objectives with a broad focus. An organization’s goals identify what its people should be striving toward. 6-3 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Characteristics of Effective Objectives 6-4 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Policies, Procedures, and Rules Broad guidelines for how to act Procedures Steps that must be complete to achieve a specific purpose Rules Specific statements of what to do or not do in a given situation 6-5 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Action Plans The supervisor creates an action plan by answering the following questions: What actions need to be taken? Who will take the necessary steps? When must each step be completed? Where will the work take place? How will the work be done? 6-6 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Contingency Planning Review all objectives Look for areas where something might go wrong Determine how to respond if those problems do arise Contingency planning Planning what to do if the original plans don’t work out. Does not have to be formal or written down. 6-7 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Management by Objectives Management by Objective (MBO) involves three steps: All individuals in the organization work with their managers to set objectives, specifying what they are to do in the next operating period. Each individual’s manager periodically reviews the individual’s performance to whether he or she is meeting the objectives. The organization rewards the individuals based on how close they come to fulfilling the objectives. 6-8 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

The Supervisor as a Planner In most organizations, supervisors are responsible for the creation of plans that specify: Goals Tasks Resources Responsibilities Providing information and estimates Higher management relies on supervisors to provide estimates of the personnel and other resources they will need to accomplish their work. 6-9 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Allocating Resources Allocating human resources Determining how many and what kind of employees the department will need Allocating equipment resources Determining how much equipment is needed to get the job done Allocating money resources Developing a budget Scheduling Gantt charts PERT networks 6-10 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Involving Employees Employees who are involved in the process tend to feel more committed to the objectives, and they may be able to introduce ideas that the supervisor has not considered. To get employees involved: Set objectives and have employees write down what they think they can accomplish in the coming year. Hold a meeting of the entire work group at which employees and supervisors develop objectives as a group. 6-11 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Planning with a Team and Updating Objectives Many times teams, not individual managers, are charged with planning. Supervisors should clearly communicate the scope of the plan and encourage team members to cooperate After objectives have been set, the supervisor should monitor performance and compare it with the objectives and update objectives as necessary. Organizations with a regular procedure for planning will specify when supervisors must review and update their objectives. 6-12 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

The Supervisor as a Controller Supervisors need to know what is going on in the area they supervise. Do employees understand what they are supposed to do, and can they do it? Is all equipment operating properly? Is work getting out correctly and on time? Detection of problems is at the heart of the control function. 6-13 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

The Process of Controlling Establish performance standards Effective performance standards should be written, measurable, clear, specific, and challenging but achievable. Monitor performance and compare with standards The supervisor should focus on how actual performance compares with the standards he or she has set. Variance Exception principle 6-14 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

The Process of Controlling (continued) Reinforce successes and fix problems If performance is satisfactory or better, the supervisor needs to encourage this. If performance is unacceptable, the supervisor needs to make changes that either improve performance or adjust the standard. 6-15 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Types of Control Feedback control Concurrent control Precontrol Control that focuses on past performance Concurrent control Refers to work that is being done Precontrol Refers to efforts aimed at preventing behavior that may lead to undesirable results 6-16 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Tools for Control Budgets Performance reports Personal observation A plan for spending money Performance reports Summarize performance and compare it with performance standards Personal observation 6-17 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Characteristics of Effective Controls Timeliness Timely controls enable the supervisor to correct problems in time to improve results Cost-effectiveness The cost of using the controls should be less than the benefit derived from using them Acceptability The controls should be acceptable to supervisors and employees Flexibility Supervisors should be able to ignore a variance if doing so is in the best interest of the organization 6-18 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Summary Managers engage in strategic planning; supervisors engage in operational planning. Effective objectives are written, measurable or observable, clear, specific, and challenging but achievable. Management by objectives is a process in which managers and employees set objectives for what they are to accomplish, after which their performance is measured against those objectives. Supervisors are responsible for the creation of plans that specify goals, tasks, resources, and responsibilities for their own departments. 6-19 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

Summary (continued) Controlling enables supervisors to ensure high-quality work and to keep costs under control. The control process: Establish performance standards Monitor performance and compare with standards Reinforce successes and fix problems Types of control: feedback, concurrent, precontrol Tools of control: budgets, performance reports, and personal observation Characteristics of effective control: timely, economical, acceptable to all, flexible 6-20 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.