Manage Microsoft devices like a Pro Microsoft Ignite 2016 6/15/2018 10:34 AM THR3072 Manage Microsoft devices like a Pro Scott McArthur: Supportability Program Manager David Beach: Supportability Program Manager Tod Edwards: Senior Technical Advisor © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Deploy Surface Like a Pro 6/15/2018 10:34 AM Deploy Surface Like a Pro Solution Deployment Accelerator (SDA) https://technet.microsoft.com/en-us/itpro/surface/microsoft-surface-deployment-accelerator Free tool. Quick and simple tool to reimage Surface devices Based on Microsoft Deployment Toolkit, but more focused on Surface devices Microsoft Deployment Toolkit 2013 Update 2 (MDT) https://www.microsoft.com/en-us/download/details.aspx?id=50407 Option for customers who are already using MDT System Center Configuration Manager For customers who are already using System Center Configuration Manager Usually used in conjunction with MDT © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Deploy Surface Like a Pro 6/15/2018 10:34 AM Deploy Surface Like a Pro Walkthroughs Deploy Windows 10 to Surface Devices with Microsoft Deployment Toolkit Upgrade Surface devices to Windows 10 with Microsoft Deployment Toolkit Step by Step: Surface Deployment Accelerator © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Manage Surface Like a Pro Surface Enterprise Management Tool (SEMM) https://technet.microsoft.com/en-us/itpro/surface/surface-enterprise-management-mode Used to manage UEFI settings on SP4 and Surface Book For Surface Pro 3 use Surface Pro 3 Firmware Tools

Update Surface Like a Pro 6/15/2018 10:34 AM Update Surface Like a Pro .MSI package Use to update existing devices to latest firmware and drivers Enable verbose logging to troubleshoot MSI install issues MSI check to make sure they only apply on correct device Example command line: msiexec.exe /i "SurfacePro3_150623.msi" /l*v %windir%\logs\SurfaceMSI.log Want to know when new updates come out? Subscribe to Surface Email bulletin for IT pro’s at https://technet.microsoft.com/en-us/windows/dn903161#stayinformed © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Troubleshoot Like a Pro Surface Diagnostic Toolkit Free download: https://technet.microsoft.com/en-us/itpro/surface/surface-diagnostic-toolkit Can run full suite of tests or pick individual tests Log Collection: Choose Device information test to gather logs used to tshoot issues. Firmware, Firmware, Firmware How to check, Device manager

Troubleshoot Like a Pro Surface Recovery Images If you are running image that ships with Surface Option #1: Refresh. Reinstalls Windows, keeps users files, applications must be reinstalled Option #2: Reset. Resets Windows back to when you took out of box

Troubleshoot Like a Pro Surface Recovery Images Can’t get Windows to Boot? Download recovery image(also called BMR) from https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage All you need is Serial#. MSA not required. Copy contents to FAT32 drive and then boot from it using Power+Volume Down Bonus Tip: When you boot from recovery image on SP4/SurfaceBook choose “recover from cloud” to use wireless to connect to Microsoft and download latest recovery image for device(if your recovery image is older)

Wipe your Device Like a Pro 6/15/2018 10:34 AM Wipe your Device Like a Pro Surface Data Eraser Tool https://technet.microsoft.com/en-us/itpro/surface/microsoft-surface-data-eraser Secure wipe tool for SP2, SP3, S3, SP4, SB Issues command to device to do Secure wipe © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session 6/15/2018 10:34 AM Please evaluate this session Your feedback is important to us! From your PC or Tablet visit MyIgnite at http://myignite.microsoft.com From your phone download and use the Ignite Mobile App by scanning the QR code above or visiting https://aka.ms/ignite.mobileapp © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Thank you Microsoft Ignite 2016 6/15/2018 10:34 AM © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/15/2018 10:34 AM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.