Financial Service Centers of America October 2016
FiSCA University powered by Bankers Edge/OnCourse Learning
Came from team that trained the CFPB examiners Debbi Roberts Head of Business Development, Emerging Markets Came from team that trained the CFPB examiners Hired by Banker Edge/ OnCourse Learning to help build out the non-bank financial institutions, emerging markets within financial services Collaborated with state and national associations to create efficient and streamlined training programs that cover regulatory requirements
FiSCA Partners with OnCourse Learning Thought Leadership / Industry Advocacy / Streamlined Process
Who is OnCourse Learning One name. Twenty brands. Ten thousand courses. OnCourse Learning. Financial Services Healthcare Real Estate Media & Publishing
Who is OnCourse Learning #1 or #2 market share position in core end markets Over 175,000 unique users annually Proprietary compliance and learning management platform 1,700 proprietary courses 14,000+ hours of content Exclusive Provider for many national companies & associations
FiSCA Partners with OnCourse Learning E-commerce Website Compliance Courses Lending Manual
FiSCA Partners with OnCourse Learning Course Curriculum Essentials of a Risk Assessment A Simple Approach to Record Keeping AML Awareness and Protection BSA Awareness and Protection Protecting the Frontlines: AML Policy and Procedure Customer and Enhanced Due Diligence Customer Identification Program (CIP) Electronic Funds Transfer Act (EFTA) Frauds and Scams UDAAP
FiSCA Partners with OnCourse Learning Course Curriculum, cont. Top 5 Things to Know about Currency Transaction Reporting Detect and Report: Complying with Suspicious Activity Reporting How Transactions Can Harm your Business without Monitoring Providing Service to Customers with Disabilities Red Flags of Identity Theft Regulation Review: OFAC, BSA, TILA, ECOA and GLBA Telephone Consumer Protection Act (TCPA) Fair Credit Reporting Act (FCRA) Fair Debt Collection Practices Act (FDCPA) A few courses that caught my attention that we may consider adding are SARS Know Your Customer
Can you make your auditor’s job easier? Documentation Can you make your auditor’s job easier?
Four Pillars of Compliance 1. Designated Compliance Officer Responsibility Accountability 2. Policies and Procedures Documented Risk based Tailored 3. Ongoing Training Relevant Risk Based Blended 4. Independent Testing & Review BSA Professional 3rd party Measures Efficacy
What is a Blended Approach? Instill a Culture of Compliance WHY HOW What is a Blended Approach? Instill a Culture of Compliance Using LMS to Illustrate Variety
Documentation of Meetings Within your current training program are you currently documenting: Board Meetings Staff Meetings Conference Attendance Workshop Attendance
Learning Management System
Documenting Policy and Procedure Training How are you currently training on policies and procedures? In Person Manual Course Reporting
Lending Compliance Manual
Learning Management System
Compliance Training Lending Compliance Policy Manual WHAT WHY HOW Sign Up Today For your Compliance Training Lending Compliance Policy Manual Keep Yourself Your Business, Your Staff Out of Trouble and In Compliance! Connect with Debbi Roberts droberts@oncourselearning.com 720-261-4724 cell 443-391-5238 office