Management Functions

Who Are Managers? Someone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals.

Classifying Managers First-line Managers Middle Managers Top Managers Are at the lowest level of management and manage the work of non-managerial employees. Middle Managers Manage the work of first-line managers. Top Managers Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.

Managerial Levels

What Is Management? Managerial Concerns Efficiency Effectiveness “Doing things right” Getting the most output for the least inputs Effectiveness “Doing the right things” Attaining organizational goals

Effectiveness and Efficiency in Management

EVOLUTION OF MANAGEMENT THEORY How to respond to the environment? Organization-Environment Theory How should managers behave? Behavioral Management Theory How to structure the organization? Administrative Management Theory Scientific Management How to organize the tasks for people?

THE MANAGEMENT FUNCTIONS PLANNING CO-ORDINATING CONTROLLING ORGANIZING LEADING

THE MANAGEMENT FUNCTIONS Planning: Setting goals and deciding how best to achieve them Organizing: Structuring working relationships Leading: Influencing others to work towards goals Controlling: Regulating activities to reach goals Coordinating: Bringing the different activities together Organized and systematic way of looking at manager’s jobs Planning: Why plan? Things change: know what you want/ where you are to make changes. Goals - what to do or course of actions - resources. Long and short term goals Most important: what benefits we provide to the society? Many worry about what we can get from the society. That establish your identity. Microsoft/ software in VN: can’t make money. It works with us as individuals, too. That will decide what we do. Organization: Departments? Report system? Responsibility and accountability? Believe me, with 10 years of doing training/consulting works, the questions who have what and do what always confusing and sensitive. Leading: showing people direction. Now, inspiring people to go in your direction. Do you guys follow the women basketball coach controversy? Believe me, I love the team/ coach. I followed most of their season. But I found it sad when players and the coach do not like each other. I am sure coach Runge did what she thinks is the best. But it is very hard achieve the goal by inspiring, not by hurting, your subordinates. Become more important in managing change, in knowledge-based economy. Controlling: make sure everything is done/ fit. “I am surprise with our report!”

Management Functions Planning Organizing Leading Controlling Defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities. Organizing Arranging work to accomplish organizational goals. Leading Working with and through people to accomplish goals. Controlling Monitoring, comparing, and correcting the work.

Management Functions

Exercise: The Mann Gulch Disaster Using four functions of management to explain the disaster in the video

Management Roles Interpersonal roles Informational roles Figurehead, leader, liaison Informational roles Monitor, disseminator, spokesperson Decisional roles Disturbance handler, resource allocator, negotiator

Management Skills Technical skills Human skills Conceptual skills Knowledge and proficiency in a specific field Human skills The ability to work well with other people Conceptual skills The ability to think and conceptualize about abstract and complex situations concerning the organization

Skills Needed at Different Management Levels

Conceptual Skills Using information to solve business problems Identifying of opportunities for innovation Recognizing problem areas and implementing solutions Selecting critical information from masses of data Understanding of business uses of technology Understanding of organization’s business model

Communication Skills Ability to transform ideas into words and actions Credibility among colleagues, peers, and subordinates Listening and asking questions Presentation skills; spoken format Presentation skills; written and/or graphic formats

Effectiveness Skills Contributing to corporate mission/departmental objectives Customer focus Multitasking: working at multiple tasks in parallel Negotiating skills Project management Reviewing operations and implementing improvements

Effectiveness Skills (cont’d) Setting and maintaining performance standards internally and externally Setting priorities for attention and activity Time management

Interpersonal Skills Coaching and mentoring skills Diversity skills: working with diverse people and cultures Networking within the organization Networking outside the organization Working in teams; cooperation and commitment

Case: Say it with flowers Identify Mr. Wood’s management skills, as indicated in the case? Why motivating the sales clerks is important? How does Mr. Wood motivate his people? What are some risks Mr. Wood needs to be aware of his ways of management?