The New Face of Reference Reference on Call

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Presentation transcript:

The New Face of Reference Reference on Call Krista Schmidt Research & Instruction Librarian Joel Marchesoni Technical Support Analyst Hunter Library @ WCU Computers in Libraries 2013 10 April 2013

The Issues Understaffed Over-committed Productivity Workload Service Culture and Mission Issues Solutions Future 10 April 2013

Solutions Tablet App Development Chat Service Backend & Client Kiosk/Mount/Stand Stumbling Blocks Issues Solutions Future 10 April 2013

Solutions Tablet App Development Chat Service Backend & Client Kiosk/Mount/Stand Stumbling Blocks Issues Solutions Future 10 April 2013

Solutions Tablet App Development Chat Service Backend & Client Kiosk/Mount/Stand Stumbling Blocks Issues Solutions Future 10 April 2013

Solutions Tablet App Development Chat Service Backend & Client Kiosk/Mount/Stand Stumbling Blocks Issues Solutions Future 10 April 2013

Solutions Tablet App Development Chat Service Backend & Client Kiosk/Mount/Stand Stumbling Blocks Issues Solutions Future 10 April 2013

Solutions Tablet App Development Chat Service Backend & Client Kiosk/Mount/Stand Stumbling Blocks Issues Solutions Future 10 April 2013

Solutions Tablet App Development Chat Service Backend & Client Kiosk/Mount/Stand Stumbling Blocks Issues Solutions Future 10 April 2013

Solutions Tablet App Development Chat Service Backend & Client Kiosk/Mount/Stand Stumbling Blocks Issues Solutions Future 10 April 2013

The Future Visibility Buy-in Statistics 10 April 2013 Issues Solutions Future 10 April 2013

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