Open data: The building blocks of trust Jane Malcolm

Information, information, information What do people need to access services, make choices, understand protections, find redress? How best to provide relevant information? And how can the regulators help?

There is unmet need - half of adults had a legal need in the last 3 years. Only one in five looked for help from a regulated provider Legal services can be seen as expensive, hard to access and confusing People need better information – for example opening up regulatory data and encouraging development of comparison websites The challenge - legal services market

7.1 million UK adults have never used the internet, and nearly half of this group are aged 75+ almost half of UK adults do not have enough savings to cover an unexpected bill of £300 80% of young people with legal problems are also in at least one vulnerable group (such as being in care, being unemployed, or a victim of abuse) The challenge - vulnerable consumers

Discussion What information do you think people need from regulators to make good decisions about providers? How can we help vulnerable customers to benefit from open data so that they also have the opportunity to make well-informed decisions?

LEGAL SERVICES CONSUMER PANEL | June 2014 Open data: The building blocks of trust Elisabeth Davies LEGAL SERVICES CONSUMER PANEL | June 2014

Choosing and using legal services

LEGAL SERVICES CONSUMER PANEL | June 2014 What do we want to see? More published data, including better regulatory registers and first tier complaints data Better data publication: linking basic and conduct information in one list, with a view to eventually having all regulatory registers in one place Approved Regulators should understand the barriers to price transparency and look to overcome them, encouraging greater price disclosure The quality of legal advice needs to be better understood and actively monitored LEGAL SERVICES CONSUMER PANEL | June 2014

What next? “Our focus now will be on how we can drive competition by improving the information that providers make available to consumers both before they buy – in order to help them shop around – and during the process so that they aren’t hit with unexpected costs. We will also look at measures to improve the existing independent information channels that are available for customers.” Competition and Markets Authority interim report on legal services LEGAL SERVICES CONSUMER PANEL | June 2014

Welcome The Law Superstore Presentation By Matthew Briggs CEO 2016 © THE LAW SUPERSTORE 2016 PARTNER INTRODUCTION

Who we are –Think of the big 4 comparison sites (known as aggregators) –These 4 transact over 40% of all Car, Home and Travel Insurance Policies purchased in the UK –Over the last few years moving into more complex products – way beyond insurance –Dispelling the misconception - 68% of consumers using CTM do not buy the cheapest © THE LAW SUPERSTORE 2016 PARTNER INTRODUCTIONTHE LAW SUPERSTORE

Who we are –Now think of the big 4 Legal comparison sites ? Legal Beagles ? Lexoo ? Vouched For ? Rated Solicitors There were none… until now Compare 130+ legal services Covering all major legal services across Personal and Business Law. Instant comparison Compare on Quality, Location, Price & more in under 60 seconds… Shoppable Legal Services Intuitive & engaging website without legalese… © THE LAW SUPERSTORE 2016 PARTNER INTRODUCTIONTHE LAW SUPERSTORE

Why are we doing it? © THE LAW SUPERSTORE 2016 PARTNER INTRODUCTION

Client Habits 79%79% Numbers by age range 25–3940– %80%65% 51% Of 220,000 people asked by TLS, 79% would use a legal comparison website to choose a legal service provider. Who would use a legal services comparison website? 73%73% would prefer to pay fixed fees 49% © THE LAW SUPERSTORE 2016 PARTNER INTRODUCTIONTHE LAW SUPERSTORE

Client Insight TrustAccuracy of quotation ReputationCostExperience of the Law firm Delivery within a fixed fee Ability to compare cost Local to your own town/city Speed of quotation Reviews from other customers An ability to purchase legal services immediately Easy to use website Key: Users Non-users Total Scoring: Mean score on 10 point scale 10= Very important 1= Not very important What are the most important factors when looking for a legal service or provider? Source: TLS Research carried out by Dipsticks June 2014

Market Size © THE LAW SUPERSTORE 2016 PARTNER INTRODUCTIONTHE LAW SUPERSTORE How big is the current UK Legal Market? Market increase over the last 6 years. 16 % Law firms in England and Wales — Crowded and Confusing £32bn Estimated market size by IRN Research. £3bn+ The Access Gap - those who should but don’t use legal professionals 10,000

Thank You Presented by: Matthew Briggs CEO 2016 Go to Any Questions? © THE LAW SUPERSTORE 2016 PARTNER INTRODUCTION