Call-Center Agents, Customers Communicate More Conveniently with SMS Chat App COMPANY PROFILE: EARLY CONNECT Early Connect is a regional SaaS ISV founded.

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Presentation transcript:

Call-Center Agents, Customers Communicate More Conveniently with SMS Chat App COMPANY PROFILE: EARLY CONNECT Early Connect is a regional SaaS ISV founded in 2009, providing web and web-service solutions that businesses can use to provide high-quality customer service. Early Connect’s products include identity verification, SMS text message handling, agent training system, and various other web-based customer supports. WHAT WE OFFER WHAT OUR CUSTOMERS ARE SAYING “SMS Chat solution allows us to communicate quickly and effectively with our customers in a manner that is convenient for them. The use of this service has enhanced our quality of customer support and led to greater customer satisfaction.” - Christopher Kim, Director of Customer Experience Management, Samsung Electronics America LEARN MORE To find out how Early Connect SMS Chat can improve the service in your call center, visit © 2013 Early Connect The Early Connect SMS Chat solution leverages the power of SMS messages, which are becoming more and more popular because of their simplicity and effectiveness. In a customer service world, the SMS Chat app benefits customers, because SMS messages can be sent and received anywhere with just a cell phone, even with a weak signal. The service allows simultaneous chatting with multiple customers by one agent, and the ability for the customer to connect with the same agent who previously supported the customer. When used with the SMS On- demand system, agents only handle the inquiries that could not be answered by the SMS On-demand system. The Early Connect SMS Chat service also benefits the call center employees, as each agent can support multiple customers at once. Furthermore, customers expect slower responses via an SMS chat than a web- based chat, therefore it can actually improve the customer satisfaction without reducing the response time. By subscribing to this SaaS offering, you don’t have to purchase or maintain your own equipment, giving you more quality time to spend with your customers. However, should you wish to address specific security needs, this web service server can be sited at a requested location (with additional customization and maintenance fees).

KEY USE CASES WEB APPLICATIONS Build anything from lightweight websites to multi-tier cloud services that scale up as your traffic grows. CLOUD STORAGE Rely on geo-redundant cloud storage for backup, archiving, and disaster recovery. BIG DATA & HPC Get actionable insights from your data by taking advantage of a fully compatible enterprise-ready Hadoop service. MOBILE Accelerate your mobile app development by using a backend hosted in Windows Azure. Scale instantly as your install base grows. MEDIA Create, manage, and distribute media in the cloud – everything from encoding to content protection to streaming and analytics support. FLEXIBLE APPLICATION MODEL Windows Azure provides a rich set of application services, including SDKs, caching, messaging, and identity. You can write applications in.NET, PHP, Java, node.js, Python, Ruby, or using open REST protocols. This is all part of Microsoft’s promise to let you build using any language, tool, or framework. ALWAYS ON, ALWAYS HERE Build resilient applications with automatic operating system and service updating, built-in network load balancing, and geo-redundant storage. Windows Azure also proudly delivers a 99.95% monthly SLA. You can rely on decades of experience in data center operations and trust that everything Windows Azure offers is backed by industry certifications for security and compliance. DATA CENTER WITHOUT BOUNDARIES Windows Azure makes it easy for you to integrate your on-premises IT environment with the public cloud. Migrate your virtual machines to Windows Azure without the need to convert them to a different format. Use the robust messaging and networking capabilities in Windows Azure to deliver hybrid solutions, and then manage your hybrid applications from a single console with System Center. GLOBAL REACH With data centers around the globe, a massive investment in data center innovation, and a worldwide Content Delivery Network, you can build applications that provide the best experience for users, wherever they are. Learn more: © 2013 Microsoft Corporation. All rights reserved. Windows Azure is an open and flexible cloud platform that enables you to quickly build, deploy, scale, and manage applications across a global network of Microsoft data centers. You can build applications using multiple languages, tools, and frameworks.