A Model of Success Factors for Global Project Management Jean Binder School of Engineering and Physical Sciences, Heriot-Watt University GlobalProjectManagement.org Paul D. Gardiner Faculty of Business, The British University in Dubai James M. Ritchie School of Engineering and Physical Sciences, Heriot-Watt University Human Side of Projects in Modern Business 3 - Wednesday :05-11:20 (Scientific Track)

Research Objectives 1 Identify success factors for global projects, from the project management literature 2 Produce a novel model of success factors for global projects Holistic Modular Scalable

Research Question 1a: Success Factors (SF)? Research Question 1a: Success Factors (SF)? Research Objective 2: Produce a novel model of success factors Research Objective 1: Identify success factors in the literature Review literature on global projects Research Question 2b: New SF? Research Question 2b: New SF? Research Question 2a: Validated SF? Research Question 2a: Validated SF? Research Question 2c: Structure Changes? Research Question 2c: Structure Changes? Classification of Success Factors and fit-gap analysis Research Question 1b: Trends, methodologies and geographies? Research Question 1b: Trends, methodologies and geographies? The research project Global Project Management Framework: Dimensions, Categories and Success Factors Global Project Management Framework: Dimensions, Categories and Success Factors

Global Project Management: Challenges in the literature Gaps

Global Project Management studies Year & Journal PMJ IJPM

Global Project Management Research methodologies Gap: Grounded Action Research

Geographical scope of existing studies

”Strong” success factors: Occurrence > 10%

”Weak” success factors: Occurrence < 10%

”New” success factors

Scope 6% Scope 6% Time 11% Time 11% Cost 15% Cost 15% Quality 11% Quality 11% Procurement 15% Procurement 15% Risk 38% Risk 38% Communications 43% Communications 43% Human Resources 26% Human Resources 26% PMBOK® Guide Knowledge areas Integration 17% Integration 17% References to Project Management Bodies of Knowledge Global Project Management Framework Global Project Management Framework Australian National Competency Standards for PM PMBOK® Guide APM-BOK Integration 17% Integration 17%

Novel model of success factors Global Project Challenges Global Project Challenges Global Project Benefits Global Project Benefits Global Project Management Framework Global Project Management Framework Global teams Cross-cultural collaboration Global team leadership Trust building Conflict resolution Coaching Cross-cultural negotiation Global teamwork and team cohesion Global teams Cross-cultural collaboration Global team leadership Trust building Conflict resolution Coaching Cross-cultural negotiation Global teamwork and team cohesion Global communication Stakeholders and communication channels Rules and templates Global communication strategy Global communication techniques Global creativity Global communication Stakeholders and communication channels Rules and templates Global communication strategy Global communication techniques Global creativity Global organisations Global project structures Selection of international human resources Global program and project offices Organisational support Global collaborative networks Global organisations Global project structures Selection of international human resources Global program and project offices Organisational support Global collaborative networks Collaborative techniques Basic techniques Audio and video techniques Online meetings Knowledge sharing techniques Collaborative Project Management Collaborative techniques Basic techniques Audio and video techniques Online meetings Knowledge sharing techniques Collaborative Project Management Collaborative tools Basic tools Audio and video tools Text and image tools Knowledge sharing tools Project Management Software Workflow management systems Collaborative tools Basic tools Audio and video tools Text and image tools Knowledge sharing tools Project Management Software Workflow management systems Global risk factors Political Legal Economic Socio-cultural Managerial Global risk factors Political Legal Economic Socio-cultural Managerial Challenges Geographical distance Multicultural collaboration Multilingual communication Asynchronous interactions Cross-organizational relationships Challenges Geographical distance Multicultural collaboration Multilingual communication Asynchronous interactions Cross-organizational relationships Benefits Access to worldwide pool of resources Multicultural flexibility and innovation Accurate picture of international customers’ needs Round-the-clock project execution Alliances and partnership Benefits Access to worldwide pool of resources Multicultural flexibility and innovation Accurate picture of international customers’ needs Round-the-clock project execution Alliances and partnership PMBOK® Guide Knowledge Areas PMBOK® Guide Knowledge Areas

Conclusions 1 GPMF validated and expanded Using success factors from PM literature 2 Novel model of success factors for global projects Holistic (includes 10 years of research) Modular (independent sets of success factors) Scalable (Can be expanded to include new success factors) 3 Future research … Multiple languages and time zones Grounded Action Research Geographical scope of studies “Weak” success factors

Contacts and references Jean Binder Book: Global Project Management: Communication, Collaboration and Management Across Borders (Binder, 2007) Gower Publishing, ISBN: