How to Complain Adapted with permission from Consumer Action www.consumeraction.org.

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Presentation transcript:

How to Complain Adapted with permission from Consumer Action

Top consumer complaints of Advance-fee loans and credit protection/repair 9. Telephone and mobile services 8. Imposter scams 7. Auto-related complaints 6. Internet services 5. Banks and lenders 4. Shop at home and catalog sales 3. Prizes, sweepstakes and lotteries 2. Debt collection 1. Identity theft

Consumer complaints Know your rights. Complain in a timely fashion. Prepare a folder or file to keep documents and notes about your complaint. Write out three or four sentences that describe your complaint clearly and concisely. Be clear about what you want. Be persistent. Be patient and don’t lose your cool. Seek assistance from a third party. Consider going to court.

Before complaining

Complain as soon as possible

Steps to complaining

Keep records

Contact someone higher up

Contact government agencies

North Dakota Attorney General Consumer Protection

Complain through an organization

Consider your alternatives

Stopping payment

Credit card protections

Put it in writing

Consulting a lawyer

Small claims court

Sample letters Snail mail

Problem solved!