Welcome to Brussels The heart of Europe

Presentation BRUcargo@Brussels Airport Pharma projecten

BRUcargo a dedicated and integrated cargozone Our free trade zone grouping all air cargo stakeholders: Airlines, forwarders, handling agents, GSA’s, customs, FASFC border inspection, perishable centres, trucking companies, GDP compliant infrastructure, IT platform and more… Flexible Customs and Border Inspection authorities commited to air cargo 24-7 Operational partners looking after highly efficient transit operations Forwarding agents dedicated warehouses Customs, FASFC… (24/7) 12 dedicated freighter parking stands Online handling warehouses

BRUcargo Forwarder Community And more

Air Cargo volumes at BRU Strong growth in 2014 and 2015 Even split between belly cargo, full freighter cargo, integrator and trucked cargo.

Our network Full freighter customers: Wide body belly customers:

Largest gateway to Africa

Our strategy What is our role as an airport operator ? We are not handling any cargo We are not part of the logistical process We see ourselves as: A facilitator, bringing parties together Leader with long term focus on development Neutral partner supporting where possible Promoting Brussels Airport and BRUcargo

Our strategy Our strategic choices: Bringing Brussels Airport back to top of mind, both at airlines and other logistical partners Community working Product development (f.e. pharma) Digitization Route development Infrastructure modernization

Our Focus Partnerships to create excellence in service and focus on our strengths

Air Cargo Community Air Cargo Belgium: Organisation grouping all stakeholders @ BRUcargo Joint promotion of air cargo industry: lobby, training, staff, networking, … Community projects Increasing efficiency of the air cargo chain

Digital is the new norm

Cargo Community Platform BRU CLOUD BRUCLOUD: Cloud based cargo community platform Big data management Logistical solutions via app’s: statistics, slot and gate, RFC, pharma, …

World Air Cargo Awards World Air Cargo Awards - Airport of the Year Criteria: Commitment to cargo development Availability of cargo facilities Efficiency of cargo operations 2012: Finalist 2013: Finalist 2014: Winner 2015: Winner 2015: Winner Best European Airport Industry Choice Award

Presentation BRUcargo@Brussels Airport Pharma projecten

In collaboration with: Flanders Pharma Hub In collaboration with: Topics Project background Project approach Alignment Registration Conditioned Next steps

Alignment - Registration - Conditioned Clusterwerking BRUcargo Pharma Forum Flanders Farma Hub Projects Pharma education & training Alignment - Registration - Conditioned

Pharmaceutical trade Flanders Pharma Hub Source: UN Comtrade database (2014), HS codes as reported, commodity 30

Evolution pharma air volumes Flanders Pharma Hub

Pharma lane of choice COST Priority = direct connection Capacity & frequency Integrated cold chain: Reliable Transparant Pharma mindset ROUTE Quality LANE choice COST Has BRU covered all aspects to make it the preferred pharma hub? Flanders Pharma Hub

Risk management RISK = Control effectiveness x Likelihood x Impact on product Risk mapping GPRS monitoring study Forwarder Booking Label indication Transport Handling (Landside) Acceptance Storage Pallet build-up (Airside) Airside storage Tarmac transport Planeside storage Airline Offload Airside operations and booking were perceived as high-risk. Kick-off, 26 March 2015

Project rationale Alignment, registration and conditioned Warehouse Airside Brucargo Destination Project focus Flanders Pharma Hub

Project approach Alignment, registration and conditioning 1 Alignment Introduction of standard pharma acceptance checklist at forwarding Risk mapping of the booking proces 2 Registration Pharma community dashboard Land- & airside tracing of shipment temperature 3 Conditioned Passive conditioned airside dolly (APT) Flanders Pharma Hub

1) Alignment Alignment of the process from shipper, forwarder, airline, handler on an operational level, leading to a uniform and robust benchmark pharma procedure at Brussels Airport. Focus Booking to departure process Forwarder, transport, handler, airline Goal Make critical points visible in the booking process Reduce non-conformities in administrative process Propose tool to monitor and improve Flanders Pharma Hub

Measure of AS-IS situation Non-conformities by forwarder process approach Measurement performed at handlers’ acceptance of air cargo shipments. Volume higher on fridays Operational procedures strongly correlated with volume Administrative procedures less correlated with volume Different procedures at forwarders cause a different quality approach to service FF1: Label and Admin FF2: Emergency number Label Flanders Pharma Hub

Checklist and dashboard Quality feedback to forwarding 5 Forwarder Perform checklist Register / store checklist Handler Perform IATA acceptance checklist Register checklist Dashboard Overview through cloud dashboard CCS * 1 2 3 4 Shipper Forwarder Handler Transport ‘Transport’ * Any party can upload their data to a secure location in the CCS.

KPI Dashboard Individual dashboard on CCS Flanders Pharma Hub

2) Registration Focus Registration of ambient conditions of shipments Registration for real-time and full transparency in the cool chain with regards to timing, temperature and location of shipments from delivery at the airport until departure of the aircraft. Focus Registration of ambient conditions of shipments Registration by automated workflow Goal Facilitate quality control on shipments Flanders Pharma Hub

2) Registration Warehouse Airside Registration of workflow Tracking procedures Automated verification Faster corrective action Brucargo Registration of shipment temperature Landside operations Airside operation Kick-off, 26 March 2015

3) Conditioned Conditioned storage and transport both in warehouses and on airside, with clearly defined and guaranteed temperature ranges and storage conditions Focus Airside pharma transport Goal Reduce airside exposure to extreme weather conditions Cost-efficient solution Flanders Pharma Hub

Airside pharma transport (APT) dolly Passive conditioned trailer Tracking systeem Backdoor Rolling shutter Livery Insulation Standard trailer Insulated floor Custom rollerbed The world’s first professional passive conditioning dolly ! Flanders Pharma Hub

Testing APT dolly The APT-dolly needs to be in-line with the needs of the pharma shippers and suitable for operational use. Tests to be conducted in cooperation with pharma shippers, forwarders and handlers. Available testprotocols: Temperature testing, verifying the insulation Operational testing ICT system testing Flanders Pharma Hub

Total solution for international lanes Next steps BRUcargo Destination airport Trucker Forwarder Handling agent Airline Flanders Farma Hub (2015) Process alignment Registration tool APT - dolly Implement best practices Process alignment Registration tool APT - dolly Pharma shipper Brucargo 100 % pharma cool chain Destination airport Consignee Total solution for international lanes from BRUcargo Flanders Pharma Hub

Next steps BRUcargo Cloud database transport and quality data Destination airport Trucker Forwarder Handling agent Airline Pharma shipper 100 % pharma cool chain Consignee Stability data Product data Transport data Shipment temperature Shipment location Reporting Deviation report Release report Trends / reporting Cloud database transport and quality data Flanders Pharma Hub

Thank you.