Copyright© 2005 Avaya Inc. All rights reserved Avaya UPS Training powerware.com/avaya

2 Copyright© 2003 Avaya Inc. All rights reserved High Availability Customers demand system availability and reliability on a day-to-day basis High availability is needed for: –Efficient communications –Reliable Networks

3 Copyright© 2003 Avaya Inc. All rights reserved Benefits: Why sell Avaya UPS? Increases system reliability Increases customer satisfaction Increases your revenue $$

4 Copyright© 2003 Avaya Inc. All rights reserved Factors Affecting High Availability Weather –Heat, storms, natural disasters Deregulation of utility companies (e.g. California power crisis) Aging power facilities Work environment –Old buildings, overloaded networks, improper grounding (most power problems originate within the building) Increased demand for power

5 Copyright© 2003 Avaya Inc. All rights reserved Myth: Blackouts Are the Only Power Problems That Matter Blackouts 14% Spikes 22% Surges 10% Sags 54% Sags - voltage dips Spikes - intense, quick burst of power Blackouts - no power Surges - high voltage transients

6 Copyright© 2003 Avaya Inc. All rights reserved 9 Common Power Problems Power Failure a total loss of utility power Power Sag short-term low voltage Power Surge (spike) short-term high voltage above 110% of nominal Under-voltage (brownout) reduced line voltage for extended period a few minutes to a few days Over-voltage increased line voltage for extended period a few minutes to a few days Line Noise high frequency waveform caused by RFI or EMI interference Frequency Variation a change in frequency stability Switching Transient Instantaneous under voltage In a range of nanoseconds Harmonic Distortion Distortion of the normal waveform generally transmitted by nonlinear loads

7 Copyright© 2003 Avaya Inc. All rights reserved 9 Power Problems Can Cause... Memory Loss Data Errors Dropped Calls Burned Circuit Boards Component Stress Equipment Shutoff Derailed Business

8 Copyright© 2003 Avaya Inc. All rights reserved And, if the power goes out? A.Panic B.Look for a new job

9 Copyright© 2003 Avaya Inc. All rights reserved And, if the Power Goes Out? C.Business as usual, as your phones are protected by an Avaya Uninterruptible Power System (UPS) B.Look for a new job A.Panic

10 Copyright© 2003 Avaya Inc. All rights reserved Disaster Strikes! Emergency Services calls cannot be answered Healthcare - time-lag before generators turn on Finance - customer contact lost, transactions at risk Education - ability to contact parents jeopardized Retail - transactions in process go down Manufacturing - automated processes at risk Call Centers/Help Desk – customer contact lost, business lost If the power fails and the phones go down, some effects may be:

11 Copyright© 2003 Avaya Inc. All rights reserved The Solution: The Avaya Online UPS Protects data and equipment from all 9 power problems Provides the highest level of UPS protection available Ability to provide hours of backup time Perfect voltage regulation Extensive network monitoring/ alarm reporting capabilities

12 Copyright© 2003 Avaya Inc. All rights reserved Online Technology Internal Automatic Bypass Battery Charger Battery Clean AC Output to Load Raw Utility (Incoming AC) DC to AC Inverter AC to DC Rectifier Filtering & Surge Suppression

13 Copyright© 2003 Avaya Inc. All rights reserved Line-Interactive Technology Battery Charger Battery Inverter (normally off) Out Raw Utility (Incoming AC) Boost Filter Buck Mid-price solution Protects against 5 of the 9 power problems

14 Copyright© 2003 Avaya Inc. All rights reserved Off-Line or Standby Technology Filter Battery Charger Battery Inverter (normally off) Out Raw Utility (Incoming AC) Low price solution Protects against 3 of the 9 power problems

15 Copyright© 2003 Avaya Inc. All rights reserved Zapper Demo

16 Copyright© 2003 Avaya Inc. All rights reserved The Avaya UPS Product Family VA3000 VA6000 VA 9 to 18 kVA VA (Powerware) 500 & 750 VA (Powerware) 20 to 40 kVA (Powerware)

17 Copyright© 2003 Avaya Inc. All rights reserved Site Survey Make sure that the installation site has enough space available. Include measurements of battery cabinets, options, etc. Make sure that the UPS has adequate ventilation. Ensure the UPS can be placed in its final position. Will the UPS components fit through doors? Are there any stairs? Is the floor strong enough? The UPS and its battery cabinets can be heavy so make sure the site has the proper floor loading capacity. Check to see if there is an adequate electrical supply near to the UPS. Check to see if there is an electrical distribution board in the vicinity that can be used for the output of the UPS.

18 Copyright© 2003 Avaya Inc. All rights reserved Avaya UPS Resources Field Reps –Local & technical support –Trainings, etc. 800 Hotline: –Technical support (7 am to 5 pm Pacific time) –Order status updates powerware.com/avaya –Sizing Tool –Product information –Free stuff! Avaya UPS Handbook –Hard copy reference