ISBAR In Our Communication Introduction –Who, what and where you are and why are you calling –Is this a good time to talk? Situation –What is happening.

Slides:

Advertisements

Similar presentations

MCIC Perioperative Initiative February 14, 2006 Operating Room Briefings.

Advertisements

Lori Embleton, Program Director WRHA Palliative Care Program

CVs & Telephone Skills Top Tips to remember …

Prevention & Disclosure of Medical Error Dr. Ramadan Ibrahim Director Health Regulation Department Dubai Health Authority.

Ebola Facts October 28, /28/14 Identify, Isolate, Inform: ED Evaluation and Management The following diagram provides guidance on evaluation and.

Marc Hopkinson Gateshead Care Home Programme. Our Mission & Vision Mission: Working together to improve the health of Gateshead Vision:  Care for people.

Communication Strategies for Health Care Facilities: Use of SBAR Provided Courtesy of Nutrition411.com Contributed by Rachel Riddiford, MS, RD, LD Updated.

Interpersonal Communication

Peter Ward Senior Physiotherapist Acute Medicine Driving Healthcare Change Through HSCP Research February 28 th, 2014 Carole Murphy Senior Occupational.

Stroke Mark Sudlow Consultant and Senior Lecturer

Financial Planning. Agenda Start time: ____ Break time: ____ (10 minutes) End time: ____ Please set phones to silent ring and answer outside of the room.

PRESENTATION ON SAFETY ISSUES RELEVANT TO HOME BIRTHS AND THE PROFESSIONALS WHO PROVIDE MATERNITY CARE SEPTEMBER 20, 2012 The Maryland Chapter of the American.

Charting. The Patient and Family The average person has contact with twice in their lifetime Is it an emergency or not?

Title slide Include name of program and logo here Reference program as part of the National Diabetes Prevention Program led by CDC.

Unit 8 Presentations: The Middle of a Presentation

SBAR A Communication Tool Revised 2008.

Gastro Intestinal Bleeding By: Abdulrahman Sindi ED Resident.

Assessments with Alcohol on Board

Talking to Your Nursing and Surgical Tech Colleagues.

To Call Or Not To Call... That Is The Question Communicating With Physicians About Medications Daniel L. DePietropaolo, MD National Medical Director Compassionate.

SBAR – Improving Communication

“To study the phenomena of disease without books is to said an uncharted sea. To study books without patients is not to go to sea at all.” Sir William.

Clinical Case: Mr Veri Pushi: 45 year old married self-employed property developer You are present in casualty when this gentleman is brought in by ambulance.

BY GINO JOSE FUNDAMENTS OF STD/HIV/HCV COUNSELING.

High-Frequency Sight Words (end of Grade 1)

Coordinator: Dr. Anca Negovan Author: Andreea Bianca Stoica Co-authors: Drd. Monica Pantea Adrian Stoica Roxana Spac Gavriela Radoiu.

Cirrhosis Blog Hello my name is Robert and I am here to talk to you about my life!

Improving handover in the ED setting “SBAR“. Objectives of the “SBAR Squad from A&E” Where we are Where we need to be What do our staff think How far.

Appraisal Update. Agenda Introductions Aggregated report - Dr Bert Jindal Last year, next year - John Lord Break Forms, websites – John Lord IT Training.

University of Hawai’i Integrated Pediatric Residency Program Continuity Care Program Medical Home Module Case 2.

Reflecting on the presentations: Share experiences from your own Health Board area / locality / site in relation to the part of the patients’ flow discussed:

Improving Patient Safety in Long- Term Care Facilities: Communicating Change in a Resident’s Condition Student Version.

Behavioral Health Consultation Services - Pediatric a program to Support Behavioral Healthcare Practice in Pediatric Primary Care SmartCare.

The Transition to What you need to know for Gastroenterology Date | Presenter Information.

Interpersonal Communication. Introduction Interpersonal communications means "showing appropriate ways to exchange your ideas and needs."

Emily Hayes FY1 Daniel Crossman FY1.  The importance of communication  SBAR  Escalating to seniors  Handovers between shifts and at weekends  E-handover.

SBAR Communication Workshop

Communication over the phone & handover. Effective communication is very important.

Community Intervention Team – the role it plays in integrated patient centred care Noreen Curtin 6th October 2015.

St John Project Transport to the Medical Home 20,000 Days Campaign Learning Session March 2013 Project Manager: Jo Goodfellow.

On the CUSP: STOP BSI Improving Situational Awareness by Conducting a Morning Briefing.

Physicians and Health Information Exchange (HIE) The Value of HIE to a Physician’s Practice and Consumers.

PROF. IBRAHIM A. AL-MOFLEH Professor of Medicine, College of Medicine & University Hospitals, KSU PROF. IBRAHIM A. AL-MOFLEH Professor of Medicine, College.

7 April 2013 WORLD HEALTH DAY. World Health Day 2 On 7 April 1948, the World Health Organization (WHO) was created. Since then, WHO named April 7 as World.

Clinical Governance – Pursuing Quality, Safety and Excellence ISBAR In Our Communication Introduction Who, what and where you are and why are you calling.

Older People’s Services The Single Assessment Process.

Introduction Who, what and where you are and why are you calling also is this a good time to talk? Situation What is happening now. “The situation is….”

AHRQ Safety Program for Long-term Care: HAIs/CAUTI Communicating Changes in Resident Condition National Content Series December 2015.

A Holistic Approach To Discharge Planning. Due to the regulatory guidelines and changes in healthcare for example: Bounce backs Reduced hospitalizations.

Clinical Governance – Pursuing Quality, Safety and Excellence ISBAR In Our Communication Introduction –Who, what and where you are and why are you calling.

Case Scenario 4 Team Communication Case & Debrief.

Clinical Governance – Pursuing Quality, Safety and Excellence ISBAR In Our Communication Introduction Who, what and where you are and why are you calling.

ISBAR in our Communication Clinical Governance Long Presentation

Elderly Frailty Project in Teesside

Safe Surgery 2015: South Carolina Presentation – Circulating Nurses and Surgical Techs [ Insert Implementation Team Member Names] [ Insert Hospital Name]

On 19 th October 2015 we introduced:  Urgent Appointment System (Triage)  Named GP’s.

KENIA MANSILLA-RIVERA, MD UNIVERSITY OF CONNECTICUT STFM MSE JANUARY 2016 You have a message in your box! Using to evaluate and train different skills.

Medicines adherence Implementing NICE guidance 2009 NICE clinical guideline 76.

Peptic Ulcer Bleeding Risk. The Role of Helicobacter Pylori Infection in NSAID/Low-Dose Aspirin Users C. Sostres, MD, P. Carrera-Lasfuentes, PhD, R. Benito,

Heart Failure Services at STH: How it works and how End of Life issues are addressed Dr Soon H Song Consultant Diabetologist Acute Medicine Lead for STH.

[Name of Presenter] [Details of patient e.g. initials, hospital number etc.] [Date of meeting]

SBAR: A How To Guide!.

Clinical Governance – Pursuing Quality, Safety and Excellence ISBAR In Our Communication Introduction Who, what and where you are and why are you calling.

Dental Patient Satisfaction Survey

Matt Warren. Gastroenterology North Tyneside Hospital

PROF. IBRAHIM A. AL-MOFLEH

Greetings and Farewells

From Start to Finish: Initial and Ongoing Care for Men Receiving PrEP

Using a standardised communication tool for clinical handover

Presentation transcript:

ISBAR In Our Communication Introduction –Who, what and where you are and why are you calling –Is this a good time to talk? Situation –What is happening now Background –What led to the situation Assessment – What you consider the problem is Recommendation –What should we do to correct the problem Clinical Governance – Pursuing Quality, Safety and Excellence

Introduction Who, what and where you are and why are you calling Establish you are talking to the right person and that it is convenient to have the conversation at that time “Hello I am Mark Zed, ED CMO at The Maitland Hospital. Is this Dr Duggan? “I am calling because I have a unstable patient I wish to discuss - is now a good time? Clinical Governance – Pursuing Quality, Safety and Excellence ISBAR In Our Communication

Situation Give the situation as of now, including key information such as patient’s age and gender, and current status “The situation is that Mr Whye is a 76 year old man, who has just presented with ongoing haematemesis and melaena. He has fluids, pantoprazole and octreotide started and we have sent blood for X- matching but he has just had further fresh haematemesis…” Clinical Governance – Pursuing Quality, Safety and Excellence ISBAR In Our Communication

Background Give the relevant background details such as presenting factors and complications “ By way of background Mr Whye has risk factors for both varices and ulcer disease as he is on aspirin for previous MI and reports a long history of 60gm alcohol intake daily “ He has no other co-morbidities and reports he is quite well…” Clinical Governance – Pursuing Quality, Safety and Excellence ISBAR In Our Communication

Assessment –What do you consider is going on “My assessment is that clinically he is unstable with tachycardia (105) and hypotension (95/60) on presentation “The bleeding appears to be ongoing as he has had fresh H&M since presentation…” Clinical Governance – Pursuing Quality, Safety and Excellence ISBAR In Our Communication

Recommendation Be clear about your recommendation or what you are asking of the other person “I think he may need urgent endoscopy and we don’t have those facilities or an on call gastroenterologist here. “I’m ringing to ask if you will accept him under your care at JHH as soon as possible please. “If you agree I will discuss his transfer with the retrieval team…” Clinical Governance – Pursuing Quality, Safety and Excellence ISBAR In Our Communication