Ppt on job satisfaction and attitude

Chapter 4/ Slide 1 Copyright © 2008 Pearson Education Canada Part 2 Personality and Learning Perception, Attribution, and Judgment of Others Values, Attitudes,

2 Copyright © 2008 Pearson Education Canada Learning Objectives 1.Define values and discuss the implications of cross-cultural variation in values for organizational behaviour. 2.Define attitudes and explain how people develop and change attitudes. 3.Explain the concept of job satisfaction and discuss some of its key contributors, including discrepancy, fairness, disposition, mood, and emotion in promoting job satisfaction. Chapter 4 Copyright © 2008 Pearson Education Canada Chapter 4/ Slide 3/


Attitudes MBUS 612 Prof. Elloy. Attitude Formation 1. Dispositional Approach * Attitudes represent releatively stable predispositions to respond to people.

considerable effort on behalf of the organization Strong desire to maintain membership in the organization Components of Attitudes Factors Tending to Increase and Reduce Organizational Commitment Job Satisfaction Discrepancy Job satisfaction as a result of how much a person wants or expects from the job compared with how much he/she actually received. Equity Theory Job satisfaction determined by the perceived ratio of what a person receives from the/


Chapter 4/ Slide 1 Copyright © 2008 Pearson Education Canada Part 2 Values, Attitudes, and Work Behaviour Copyright © 2008 Pearson Education Canada Individual.

2 Copyright © 2008 Pearson Education Canada Learning Objectives 1.Define values and discuss the implications of cross-cultural variation in values for organizational behaviour. 2.Define attitudes and explain how people develop and change attitudes. 3.Explain the concept of job satisfaction and discuss some of its key contributors, including discrepancy, fairness, disposition, mood, and emotion in promoting job satisfaction. Chapter 4 Copyright © 2008 Pearson Education Canada Chapter 4/ Slide 3/


Attitudes and stereotypes. Social cognition – the way we interpret, analyse, remember and use information about the social world (how we think about other.

than those in Eastern cultures. –Perhaps because Westerners emphasize positive emotions and individual happiness more than do those in Eastern cultures. Summary and Managerial Implications Managers should watch employee attitudes: –They give warnings of potential problems –They influence behavior Managers should try to increase job satisfaction and generate positive job attitudes –Reduces costs by lowering turnover, absenteeism, tardiness, theft, and increasing OCB Focus on the intrinsic parts of the/


© 2007 Prentice Hall Inc. All rights reserved. Attitudes and Job Satisfaction Robbins & Judge 12 th Ed Chapter THREE.

.  Dissatisfied customers increase employee job dissatisfaction. © 2007 Prentice Hall Inc. All rights reserved. Job Satisfaction and Turnover  Not satisfied Turnover  Satisfaction less important for predicting turnover in high performers –Why? Pay raises, praise recognition, promotion opportunities Employee performance © 2007 Prentice Hall Inc. All rights reserved. In general, when we think of attitudes and organizations, we think of 1) Job Satisfaction 2) Happiness 3) Job Involvement 4) Mood at work/


© 2007 Prentice Hall Inc. All rights reserved. Attitudes and Job Satisfaction Chapter Four.

, or “dissonance” © 2007 Prentice Hall Inc. All rights reserved. Types of Attitudes Job Involvement Identifying with the job, actively participating in it, and considering performance important to self-worth. Organizational Commitment Identifying with a particular organization and its goals, and wishing to maintain membership in the organization (Affective, Normative, and Continuance Commitment) Job Satisfaction A collection of positive and/or negative feelings that an individual holds toward his or her/


Copyright ©2012 Pearson Education Chapter 2 Job Attitudes 2-1 Essentials of Organizational Behavior, 11/e Global Edition Stephen P. Robbins & Timothy A.

Global Edition Stephen P. Robbins & Timothy A. Judge Copyright ©2012 Pearson Education  Contrast the three components of an attitude.  Summarize the relationship between attitudes and behavior.  Compare and contrast the major job attitudes.  Define job satisfaction and show how we can measure it.  Summarize the main causes of job satisfaction.  Show whether job satisfaction is a relevant concept in countries other than the United States. 2-2 After studying this chapter, you should/


Kelli J. Schutte William Jewell College Robbins, Judge, and Vohra Organizational Behavior 15th Edition Copyright © 2014 Dorling Kindersley (India) Pvt.

from the United States edition of Organizational Behavior, 15e Attitudes and Job Satisfaction 3-0 Chapter Learning Objectives  After studying this chapter, you should be able to: –Contrast the three components of an attitude. –Summarize the relationship between attitudes and behavior. –Compare and contrast the major job attitudes. –Define job satisfaction and show how it can be measured. –Summarize the main causes of job satisfaction. –Identify four employee responses to dissatisfaction. –Show whether/


Copyright © 2015 Pearson Education Ltd. 18-1. Copyright © 2015 Pearson Education Ltd. Chapter 3: Attitudes and Job Satisfaction 3-2.

seen as supportive.  High POS is related to higher OCBs and performance. 3-9 Major Job Attitudes Copyright © 2015 Pearson Education Ltd. Major Job Attitudes  Employee Engagement  The degree of involvement with, satisfaction with, and enthusiasm for the job.  Engaged employees are passionate about their work and company. 3-10 Copyright © 2015 Pearson Education Ltd. Job SatisfactionJob Satisfaction  A positive feeling about a job resulting from an evaluation of its characteristics.  Two approaches/


Bob Stretch Southwestern College Robbins & Judge Organizational Behavior 13th Edition Attitudes and Job Satisfaction 3-0 © 2009 Prentice-Hall Inc. All.

 After studying this chapter, you should be able to: –Contrast the three components of an attitude. –Summarize the relationship between attitudes and behavior. –Compare and contrast the major job attitudes. –Define job satisfaction and show how it can be measured. –Summarize the main causes of job satisfaction. –Identify four employee responses to dissatisfaction. –Show whether job satisfaction is a relevant concept in countries other than the United States. 3-1 © 2009 Prentice-Hall/


INDIVIDUAL PROCESSES – ATTITUDES AND VALUES

obligations important? © 2005 Prentice Hall Inc. All rights reserved. Types of Attitudes Job Satisfaction A collection of positive and/or negative feelings that an individual holds toward his or her job. Job Involvement Identifying with the job, actively participating in it, and considering performance important to self-worth. Organizational Commitment Identifying with a particular organization and its goals, and wishing to maintain membership in the organization. © 2005 Prentice Hall Inc/


Attitudes Cognitive component The opinion or belief segment of an attitude. Attitudes Evaluative statements or judgments concerning objects, people, or.

reserved. Job Satisfaction and Customer Satisfaction Satisfied workers provide better customer service Satisfied employees increase customer satisfaction because: They are more friendly, upbeat, and responsive. They are less likely to turnover, which helps build long-term customer relationships. They are experienced. Dissatisfied customers increase employee job dissatisfaction. © 2007 Prentice Hall Inc. All rights reserved. Chapter Check-Up: Attitudes In general, when we think of attitudes and organizations/


1 Chapter 4 Job Attitudes. 2 Individuals & Attitudes Attitude: An evaluative disposition (toward ____________) when compared against a set of standards.

concerning objects, people, or events. Affective Component The feeling or emotional part of an attitude. Cognitive component The evaluation, opinion or belief part of an attitude. Behavioral Component The action part that expresses how we feel and what we think. 4 Linking Attitudes to the World of Jobs and Work Job satisfaction Job involvement - Psychological empowerment Organizational commitment - Affective commitment - Continuance commitment - Normative commitment Perceived organizational support/


1 Work in the 21 st Century Chapter 9 Attitudes, Emotions, & Work Mel Curtis/Getty Images.

Curtis/Getty Images 2 Module 9.1: Job Satisfaction Job satisfaction –Positive attitude or emotional state resulting from appraisal of one’s job 3 Job Satisfaction – Brief History Early period of job satisfaction research Found both job-related & individual difference variables might influence job satisfaction Hawthorne effect –Change in behavior or attitudes that was the simple result of increased attention 4 Relation b/w High Performance Work Practices and Job Sat. Figure 9.1 A Sample/


Chapter 3: Attitudes and Job Satisfaction

personal experience. Major Job Attitudes Job Satisfaction Job Involvement LO 3 Major Job Attitudes Job Satisfaction Job Involvement Psychological Empowerment Organizational Commitment Perceived Organizational Support (POS) Employee Engagement Most of the research in OB has been concerned with three major job attitudes: job satisfaction, job involvement, and organizational commitment. In addition, perceived organizational support and employee engagement are important. Job satisfaction is the positive feeling/


Chapter Five Work-Related Attitudes: Prejudice, Job Satisfaction, and Organizational Commitment.

Chapter Five Work-Related Attitudes: Prejudice, Job Satisfaction, and Organizational Commitment © Copyright Prentice-Hall 2004 Three Good Reasons Why You Should Care About . . . Work-Related Attitudes We are all potential victims of prejudice and discrimination on the job; nobody is immune The more people are satisfied with their jobs and committed to their organizations, the less likely they are to be absent and voluntarily resign Changing attitudes is not impossible. There are/


What is an Attitude? “An organized predisposition to respond in a favorable or unfavorable manner toward a specified class of objects” (Shaver, 1977) Position.

wager with a friend Measuring Attitudes: Osgood’s Semantic Differential Scale Subjects rate items on bipolar adjectives: –good…………………………………bad –favorable ……………………unfavorable –like……………………………….dislike Score = sum of responses to all items Most direct measure of evaluation/affect What is Job Satisfaction? Spector: –“the degree to which people like their jobs” –“How people feel about their jobs and different aspects of their jobs” Work characteristics Job Satisfaction(s) Simple Discrepancy Models/


Attitudes Session 7.

that has already occurred. Major Job Attitudes Job Satisfaction A collection of positive and/or negative feelings that an individual holds toward his or her job. Job Involvement Identifying with the job, actively participating in it, and considering performance important to self-worth. Indian Automobile Industry found that their exists positive correlation between job involvement and job satisfaction. Organizational Commitment Identifying with a particular organization and its goals, and wishing to maintain/


Commerce 2BA3 Organizational Behaviour

organizational commitment are evident in each person’s paragraph. Pick one example to report back to the class Questions? Summary A good “fit” between the values of employees and their supervisors and organization enhances job attitudes and behaviours. Job Satisfaction Affects many behaviors that are not directly related to performance (e.g., absenteeism, OCBs) Fostering commitment is important Continuance commitment lower performance, while affective commitment increases performance/


© 2008The McGraw-Hill Companies, Inc. All rights reserved. Values, Attitudes, Job Satisfaction, and Counterproductive Work Behaviors Copyright © 2010 by.

Learning Objectives 5.Describe the model of organizational commitment. 6.Define the work attitudes of job involvement/employee engagement and job satisfaction. 7.Identify and briefly describe five alternative causes of job satisfaction. 8.Identify eight important correlates/consequences of job satisfaction, and summarize how each one relates to job satisfaction. 9.Identify the causes of counterproductive work behavior and measures to prevent it. 6-4 Your Experience What was the primary reason you/


Sources and Consequences of Attitudes.. Objectives Define attitudes Define attitudes Describe job satisfaction and its relationship to productivity Describe.

Sources and Consequences of Attitudes. Objectives Define attitudes Define attitudes Describe job satisfaction and its relationship to productivity Describe job satisfaction and its relationship to productivity Explain the theory of cognitive dissonance Explain the theory of cognitive dissonance Summary (cont.) Discuss the relationship between attitudes and behaviors Discuss the relationship between attitudes and behaviors Examine attitude change Examine attitude change Key Variables Affecting Individual /


COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 4 1 CHAPTER 4 VALUES, ATTITUDES, AND WORK BEHAVIOUR.

variation in values for organizational behaviour. Define attitudes and explain how people develop and change attitudes. Explain the concept of job satisfaction and discuss some of its key contributors. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 4 3 Discuss the roles of discrepancy, fairness and disposition in promoting job satisfaction. Outline the various consequences of job satisfaction and explain the relationship between job satisfaction and mental health, absenteeism, turnover, performance/


Copyright © 2016 Pearson Canada Inc. CHAPTER 3 Values, Attitudes, and Diversity in the Workplace.

percent for the medium an low morale group.  Many managers are not concerned with job satisfaction measures.  Many other managers overestimate the job satisfaction of their employees. Copyright © 2016 Pearson Canada Inc. Types of Attitudes Organizational Commitment A state in which an employee identifies with a particular organization and its goals, and wishes to remain a member of the organization. Three Types Affective commitment An individual’s/


Residents’ Perception Survey 2010-11 Insight. 2 Contents Slide number 1.Background, survey methodology and aims………………………………………….. 3 - 7Background, survey.

Image 9.Local council: Overall satisfaction and doing a good job.………………….……… 41 - 45Local council: Overall satisfaction and doing a good job 10.Local council: Value for money and efficiency ………………………………………. 46 - 51Local council: Value for money and efficiency 11.Local council: /08 (- three per cent) but is above the London average. Source Trend data: Barnet Residents’ Attitude Survey and Survey of Londoners 86 Opinion of local services: Secondary Education trends Percentage of residents saying the service is/


©2007 The McGraw-Hill Companies, Inc., All Rights Reserved Chapter Nine Employee Attitudes and Their Effects.

Employee predispositions Positive affectivity Negative affectivity ©2007 The McGraw-Hill Companies, Inc., All Rights Reserved Job Satisfaction Elements Feelings, thoughts, and intentions Individual Focus Job satisfaction is an individual’s attitude Moral is group satisfaction Elements of Job Satisfaction Overall attitude or can apply to various parts of an individual’s job Job-related attitudes predispose an employee to behave in certain ways ©2007 The McGraw-Hill Companies, Inc., All Rights Reserved/


Organizational Behavior Course Model OB Outcomes: Attitudes and Behaviors Effort Job Satisfaction Absenteeism Turnover Stress Workplace Violence Organizational.

connections & enhance creativity ISSUES RELATED TO JOB SATISFACTION 1. What is job satisfaction and why is it important? 2. What is the status of job satisfaction in the U.S. today? 3. What are the controversies surrounding job satisfaction? a. How much variation in performance is explained by satisfaction? b. Could job performance cause job satisfaction? c. Is job satisfaction really an attitude? 4. What factors affect job satisfaction? REASONS FOR INTEREST IN JOB SATISFACTION 1. Value judgment 2. Mental/


AttitudeAttitude is a psychological tendency which is expressed through evaluative statements or judgments regarding people, objects or events.  Attitude.

dilemma.  Creation of cognitive dissonance can encourage a change in thoughts, attitudes and actions.  Important implications while recruiting and performance oriented culture. Major work related AttitudesJob Satisfaction –A positive feeling about the job resulting from an evaluation of its characteristics. –A worker’s sense of achievement and success and is directly linked to productivity. –To the worker job satisfaction brings a pleasurable emotional state that often leads to a positive/


ORBChapter 31 ORGANIZATIONAL BEHAVIOR Chapter 3 Attitudes & Job Satisfaction.

Eliciting responses from employees through questionnaires about how they feel about their jobs, work groups, supervisors, and the organization ORBChapter 38 Attitudes and Workforce Diversity Training activities that can reshape employee attitudes concerning diversity: –Participating in diversity training that provides for self-evaluation and group discussions ORBChapter 39 Causes of Job Satisfaction Pay influences job satisfaction only to a point. –After about $40,000 a year, there is no relationship/


Attitudes, Values, and Ethics. Attitudes and Emotions Attitudes have three components: cognitive, affective, and behavioral. Attitudes have three components:

Emotional dissonance is mismatch between felt and expressed emotions  emotional exhaustion  Attitudes and Job Satisfaction Attitudes are linked to job satisfaction, the amount of pleasure or contentment associated with a job. Attitudes are linked to job satisfaction, the amount of pleasure or contentment associated with a job. Workers will have high job satisfaction when they have positive attitudes toward such job factors as the work itself, recognition, and the opportunity for advancement. Workers will/


Copyright ©2010 Pearson Education, Inc. Publishing as Prentice Hall 4-1 Chapter 4 Job Attitudes Essentials of Organizational Behavior, 10/e Stephen P.

chapter, you should be able to: 1.Contrast the three components of an attitude. 2.Summarize the relationship between attitudes and behavior. 3.Compare and contrast the major job attitudes. 4.Define job satisfaction and show how it can be measured. 5.Summarize the main causes of job satisfaction and identify four employee responses to dissatisfaction. 6.Show whether job satisfaction is a relevant concept in countries other than the United States. Copyright ©2010/


Chapter 3 Attitudes, and Job Satisfaction TWELFTH EDITION www.AssignmentPoint.com.

performance important to self-worth. Organizational Commitment Identifying with a particular organization and its goals, and wishing to maintain membership in the organization. Job Satisfaction A collection of positive and/or negative feelings that an individual holds toward his or her job. www.AssignmentPoint.com Types of Attitudes Employee Engagement An individual’s involvement with, satisfaction with, and enthusiasm for the organization. Perceived Organizational Support (POS) Degree to which/


HND - 3. Attitudes & Job satisfaction Lim Sei cK.

to bed around midnight. Says Clark, “There are plenty of people who would love to have this job. They’re knocking on the door all the time. So that’s‘ motivating.” Presentation Q 1. What is cognitive dissonance and how is it related to attitudes? 2. What is the relationship between job satisfaction and absenteeism? Turnover? Which is the stronger relationship? 3. Contrast exit, voice, loyalty/


CHAPTER 4 WORK RELATED ATTITUDES AND VALUES Edited by Christine Cross and Ronan Carbery.

©Palgrave, Macmillan 2016 Learning Outcomes Discuss what is meant by the term ‘job satisfactionand why it is an important concept in the organisational behaviour literature Distinguish between important work-related attitudes and the implications they have for the organisation Organisational Behaviour, edited by Christine Cross and Ronan Carbery ©Palgrave, Macmillan 2016 Explaining The Term ‘AttitudeAttitudes - evaluative judgments relating to people, events or objects Three different components/


E MPLOYEE SATISFACTION AND COMMITMENT P REPARED FOR UHS 2062 & SHP 1313 STUDENTS AT UTM SKUDAI B Y : S ITI R OKIAH S IWOK GMAIL. COM.

becomes less if the chances of finding another job somewhere else is big. J OB S ATISFACTION Job satisfaction consists of the positive and negative feelings and attitudes about one’s job. The global approach views job satisfaction as an overall construct. The facet approach views job satisfaction as made up of individual elements, or facets. J OB SATISFACTION AND COMMITMENT Job satisfaction and commitment are multifaceted. Examples of job satisfaction facets are pay, supervision, coworkers, promotion, work/


E MPLOYEE SATISFACTION AND COMMITMENT P REPARED FOR UHS 2062 STUDENTS AT UTM SKUDAI B Y : S ITI R OKIAH S IWOK GMAIL. COM.

becomes less if the chances of finding another job somewhere else is big. J OB S ATISFACTION Job satisfaction consists of the positive and negative feelings and attitudes about one’s job. The global approach views job satisfaction as an overall construct. The facet approach views job satisfaction as made up of individual elements, or facets. J OB SATISFACTION AND COMMITMENT Job satisfaction and commitment are multifaceted. Examples of job satisfaction facets are pay, supervision, coworkers, promotion, work/


Improving The patient experience Dr. Patrick J. Crocker, MS, DO, FACEP Director of Best Practice Development And your own experience too!

can cloud all aspects of your life. Make time to relax, for fun and family, vacations, start a hobby, or read some books just for fun. Job and Life Satisfaction A positive attitude will take you a LONG way! Your own attitude plays a huge role in job satisfaction. Accept the fact that while we cannot change the circumstances life throws at us, we can decide how we/


Organizational Behavior

earn myself a first-honor degree Job satisfaction Describe a positive feeling about a job resulting from an evaluation of its characteristics. Higher level of satisfaction  positive feeling about job In OB, an attitude always refers to job satisfaction What causes job satisfaction Work itself Pay Promotion Supervision Relationship with co-workers Autonomous and independence benefits Career advancement and development opportunities Job security meaningful of job Opportunities to use skills Corporate culture/


Welcome to session on HUMAN VALUES

, BAD THINGS DIMINISH YOUR BODY LANGUAGE ALSO TRANSMIT YOUR ATTITUDE. JOB SATISFACTION JOB SATISFACTION IS A SET OF FAVOURABLE AND UNFAVOURABLE FEELINGS WITH WHICH EMPLOYEES VIEW THEIR WORK. JOB SATISFACTION LIKE ANY OTHER ATTITUDE IS GENERALLY ACQUIRED OVER A PERIOD OF TIME AS AN EMPLOYEE GAIN MORE AND MORE INFORMATION ABOUT WORKPLACE. JOB SATISFACTION IS ONE PART OF LIFE SATISFACTION. JOB SATISFACTION INFLUENCES ONE’S GENERAL LIFE SATISFACTION THINKING THOMAS EDISON INVENTED THE ELECTRIC BULB THINK/


Personality and Attitudes

towards an object (usually behavioral intentions) Only behavioral can be directly observed The Nature and Dimensions of Attitudes (Continued) Antecedents of Work-Related Attitudes: PA/NA Positive affect – overall sense of well-being, engaged, and experience positive attitudes Negative affect – nervous, tense, anxious, and distressed History of Job Satisfaction Based in history of Job Satisfaction Formal research began in mid-1930’s 1932 I/O textbooks had no mention of/


第八章 量表的設計 Scale Design.

satisfaction)予以分派數值之量化過程 測量態度 Attitude ATTITUDE AFFECTIVE COMPONENT 感覺層面 COGNITIVE COMPONENT 認知層面 BEHAVIORAL COMPONENT 行為層面 AFFECTIVE 對事物的情感與好惡 I love my job I hate my boss Copyright © 2000 by Harcourt, Inc. All rights reserved. COGNITIVE 對事物的了解情形,知識程度或看法 I like my job/ Data: interval 最 popular 的態度測量方法 1-5 或 1-7 個選項分別代表 “strongly agree”, “agree”, “uncertain”, “disagree”, and “strongly disagree” 餐廳服務人員態度良好. ___1. Strongly Agree ___2. Agree ___3. Not Sure ___4. Disagree ___5. Strongly Disagree Semantic /


Challenges and Opportunities for OB

in behaviors that go beyond the normal expectations of their job. Job Satisfaction and Customer Satisfaction Satisfied employees increase customer satisfaction because: They are more friendly, upbeat, and responsive. They are less likely to turnover which helps build long-term customer relationships. They are experienced. Dissatisfied customers increase employee job dissatisfaction. Chapter 3 Values are more permanent than attitudes Veterans are known for their loyalty to their career, not/


Values, Attitudes, and Moods and Emotions

. The behavioral component is the employee’s thoughts about how to behave in his or her job. Two specific work attitudes of concern to organizations are job satisfaction and organizational commitment. Job satisfaction is the collection of feelings and beliefs that people have about their current jobs. Organizational commitment is the collection of feelings and beliefs that people have about their organizations as a whole. Copyright © 2012 Pearson Education, Inc/


Introduction to Industrial/Organizational Psychology by Ronald E

CHAPTER 8 Job Satisfaction and Positive Employee Attitudes and Behaviors Introduction to Industrial/Organizational Psychology by Ronald E. Riggio Job Satisfaction Job satisfaction consists of the positive and negative feelings and attitudes about one’s job. The global approach views job satisfaction as an overall construct. The facet approach views job satisfaction as made up of individual elements, or facets. The Measurement of Job Satisfaction Job satisfaction can be measured through interviews or with /


Chapter © 2008The McGraw-Hill Companies, Inc. All rights reserved. Values, Attitudes, and Job Satisfaction 6 McGraw-Hill/IrwinCopyright © 2008 by The McGraw-Hill.

rights reserved. 6-3 Ch. 6 Learning Objectives 5.Describe the model of organizational commitment. 6.Define the work attitudes of job involvement and job satisfaction. 7.Identify and briefly describe five alternative causes of job satisfaction. 8.Identify eight important correlates/consequences of job satisfaction, and summarize how each one relates to job satisfaction. © 2008 The McGraw-Hill Companies, Inc. All rights reserved. 6-4 Your Experience What was the primary reason/


Workplace emotions, attitudes and stress

EI increases with age and maturity Job Satisfaction A persons evaluation of his or her job and work context A collection of attitudes about specific facets of the job Teaching note: We may be satisfied with some facets of the job but not with others. Herzberg explained which factors can lead to job satisfaction and which factors can lead to job dissatisfaction. The most important factors in creating job satisfaction are not the pay/


VALUES, ATTITUDES, AND JOB SATISFACTION Chapter # 5.

Component An intention to behave in a certain way toward someone or something. Types of Attitudes Job Involvement Identifying with the job, actively participating in it, and considering performance important to self-worth. Organizational Commitment Identifying with a particular organization and its goals, and wishing to maintain membership in the organization. Job Satisfaction A collection of positive and/or negative feelings that an individual holds toward his or her/


1 Dr. Marilyn Young MANA5320 Management and Organizational Behavior Chapters 1-7 College of Business and Technology.

improve Reducing work effort/quality Increasing absenteeism EVLN: Responses to Dissatisfaction 144 Job Satisfaction and Performance Happy workers are somewhat more productive workers, but:  General attitude is a poor predictor of specific behaviors  Job performance affects satisfaction only when rewarded  Job satisfaction and motivation have little effect in jobs with little employee control (e.g. assembly lines) 145 Job Satisfaction at Ipswitch Inc. Roger Greene (center), CEO of software maker Ipswitch/


Work Attitudes zMini-lecture on Attitudes z“Making it Work for You” Activity.

“Making it Work for You” Activity Concepts and Terms Textbook zWork Attitudes (definitions, effects) zValues (definitions, effects) zWhy don’t attitudes always predict? zThree key work attitudes Lecture z Characteristics of and relationship among values, attitudes, and mood z Why don’t attitudes always predict? z Job satisfaction, using what we know! VALUES *ATTITUDES* MOODS Attitudes, Values, & Mood Transitivity and Dominant Causal Influence Moods zDefinition: How people feel at a given time, not/


1 ROI Certification Building Capability and Expertise with ROI Implementations Jack J. Phillips, Ph. D. Patti P. Phillips, Ph. D.

Initiatives 70 Basic Elements An Evaluation Framework Case Applications and Practice A Process Model Operating Standards and Philosophy Implementation 71 Evaluation Framework Level Measurement Focus 1.Reaction & Planned Action Measures participant satisfaction and captures planned actions, if appropriate 2.Learning & Confidence Measures changes in knowledge, skills, and attitudes related 3.Application & Implementation Measures changes in on-the-job behavior or actions 4.Business Impact Measures changes in/


Foundations Of Individual Behavior Chapter 2. Aim of this chapter To explain the relationship between ability and job performance Contrast three components.

Chapter 2 Aim of this chapter To explain the relationship between ability and job performance Contrast three components of attitude Discuss similarities and diffreneces between job satisfaction and job attributes Discuss the causes and consequences of job satisfaction Understand how to shape behavior of others Foundations of Behavior Ability Attitude Learning Ability Individuals capacity to perform various tasks In a job. Managers are interested in knowing how the people differ in abilities Managers/


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