1. Are you still sending people for support ?
Pour le template: mettre les images en filigrane et/ou mettre une ombre au titre (pour que le titre soit lisible)
Helping Machine Builders to service their machines easily and cost effectively.
Don Appel
Central Area Sales Manager
eWON
Pittsburgh, PA
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2. eWON – Eyes Watching over Network
Market Focus: Connecting machines across Internet
Local technical support, expertise, consultancy
Manufacturer of Industrial Internet routers
HQ in Belgium + Pittsburgh , PA + Japan
Product line started in 2001

3. Costs to Travel to Customer
Tangibles
Airfare
Car Rental
Hotel
Meals / Per Diem
Rental Car Fuel
Service Personnel Hourly Rate
Intangibles
Customer Service / Customer Perception
Service Personnel lost productivity

4. Remote access Customer success!
Industrial machine builders, OEMs and System Integrators for Warranty service & for service contracts.
Reduce costs of unnecessary visits
Optimize engineers’ workload
Proactive and preventive maintenance
Extended revenue after warranty expires

5. IT security prevents incoming traffic
Why an eWON and Talk2M?
Current solutions & challenges:
Modem (monthly fee, coverage)
Customer VPN (credential, rarely available when needed, security & liability)
TeamViewer like (local PC, software license cost, acces to customer network)
Key advantages for acceptance from IT team:
Firewall friendly (outbound)
Reach only the devices you need (LAN segregation)
Maintain local VPN control with the I/O key
Network requirement:
https (443) or UDP (1194) ?
Firewalls
Why the wrong way ?
IT security prevents incoming traffic
Back-up optional 3/4G & Wifi & Dial up modem if LAN not available

6. Firewall Friendly
Machine LAN Segregation
No Access to Customer network addresses
Switch to Turn Off Internet/VPN Connection

7. The perfect combination Easy setup & connect
Connect and get live with any device across Internet
Unlimited users, devices, and time included
Robust network of VPN servers worldwide
Talk2M Free+ cloud services
DIN rail mounting, 24 VDC,
Easy VPN tunneling through customer’s LAN,
LAN and serial ports to connect equipment (PLC, HMI,…)
Optional modem
eWON industrial VPN router +

8. Talk2M Free+
All customers start with Talk2M Free+. After 2-3 years about 5-10% of bigger customers will switch to Talk2M Pro as they grow.

9. Cosy Family Remote Access Only
EC51460
EC61330
EC6133D
EC6133C
EC51410
LAN / WAN
LAN / WAN
SERIAL
MPI
USB
Cellular
WIFI

10. + + + Cellular and WIFI Wireless Reception level indicator
Easy
Setup
Plug & Route
Firewall
Friendly
Customer keep controls
TalK2M +
Cellular and WIFI +
Wireless Reception level indicator +
Configurable WAN / LAN

11. Easy setup & connect
Configuration wizards
Full access behind the eWON (Ethernet or serial ) without the need to configure the gateway
Same IP address for all remote machines 1
Create your Account account
Download eCatcher 2
Configure and register your eWON device 3
…and connect
Download eBuddy
20 min and ready to connect to your equipment 11

12. Demo - Setup your eWON Cosy in ~20min
-- Create your FREE account on Talk2M using eCatcher --
Add a device on your account in eCatcher and copy the activation key.
Configure the eWON LAN using eBuddy then browse to wizards and complete the setup finally registering the eWON using the Talk2M activation key from eCatcher.
Never* use x OR x OR x as the eWON IP address subnet
Connect and get live with your devices behind the eWON
* WAN IP (Fixed or DHCP) subnet and eWON LAN IP subnet MUST be different !

13. Live demo to AB Products in PA!
Dowload & install eCatcher 5
Login on eCatcher with ewonusa account
Internet Browser IP Camera
RsLink & RsLogic with PLC IP

14. Incredible Success with Talk2M
3,000,000+ VPN connections
Over 12,000 simultaneous connections

15. Security Talk2M created in 2006 and scaled up to maturity
12 VPN Servers / Locations Worldwide
2 VPN Servers / Locations for USA
Tier 1, secure hosting Partners worldwide
Continuous enhancements to technology and security
Updateable Firmware for devices
eCatcher Software Client updates ( Dual Factor Authentication ! )
Layered approach
Designed to provide the best security available for remote access
Designed to comply with Customers Corporate Security Policies
End to end encryption using SSL/TLS and then IPSec ESP through VPN Tunnel
FAQ, Whitepapers, Video

16. Help you with deployment
FAQ - help IT people understand eWON
Panel Switch key to keep local control (DI)
Connection checker - software to verify network upfront
eWON Security Paper for end customer IT teams
Talk2M enhanced security features:
User Management (Enhanced Password Rules, Dual factors authentication)
Device Management (LAN configuration & Firewalling)
Talk2M Connection report for traceability
Continuous Security Improvements

17. eWON M2Web Anywhere, anytime, any device No software, no apps
Use your smart phone to remote access HMIs, PLCs, drives & more.
We support:
Web servers
VNC
RDP
From your iPad, iPhone or any Android device
Anywhere, anytime, any device
No software, no apps
Just an internet browser
Fully secure and encrypted communications
How do I connect ?

18. LEADER in Internet connectivity for the Industrial Automation market
eWON 2015 product line +
Industrial M2M Router and Data Gateway
eWON CD
Industrial VPN Router with Data Services +
VPN Remote Access
Data services
Modularity
Industrial Remote Access Router
LEADER in Internet connectivity for the Industrial Automation market

19. eWON’ Markets What kind of machine?
Any industrial machine from packaging, assembly machines to robots, water filtering, windmills, medical cyclotron, test equipments, and any project where unnecessary visits could be skipped.
Where to start?
Put an eWON unit on the cabinet of the next project or machines which will need tweaking at customer!

20. eWON top applications
See some success stories:

21. Customer Success eWON unit standard on each machines
MAAC Machinery
Save 70% of support cost & travels
Easy to setup and deploy at customer with no impact to customer IT network (> 150 units)
Immediate assistance to customer
Thiele Technologies
More customer productivity – the machine issues are resolved in 2.5 hours vs. 2 days.
Massive cost savings to Thiele’s customers (150 trips x $5,000 per trip = $750,000 cost savings).
Priceless goodwill at the customer end
ABB Robotics
Added value remote services to x000 robots
Reduce robots MTBF

22. Why eWON is the best solution
Quick & easy setup on customer LAN
Flexibility on connecting LAN or Wifi or Cellular
Talk2M FREE distributed and scalable architecture  Proven experience (since 2006) >3 M connections
Market leader with strong acceptance for end customer IT teams (eWON Security model)
Multiple strategic alliances with big players ( Rockwell, Schneider, Mitsubishi,…)
Dedicated local US sales & support teams
Policies & Procedures
Talk2M Network Infrastructure
User Management & Accountability
Encryption
Application
eWON
Device

23. Key Advantages Easy, easy…
Easy to setup at customer site with few if any firewall or network issues
Higher bandwidth available: IP camera, backup Mgt., monitoring, support, etc.
Secure and reliable connection
Easy to start & grow
“ eWON is a Clean Solution” 23

24. Global Picture RA
RDC
RDO

25. Customer references 25

27. Thank you http://www.ewon.us/us/partners/ www.ewon.biz/flexy
Pittsburgh, PA | Brussels | Tokyo
For local technical support, expertise, and consulting contact your local eWON distributor