1. www.technobraingroup.com © 2013 Techno Brain WRTc January 2014 Presentation 1

2. © 2013 Techno Brain WRTc Project Objective  To provide the client (Walmart) with data shoppers will find easy to decipher. This is due to the fact that most of the products in their stores have cryptic product names that aren’t easy to search online. 2

3. © 2013 Techno Brain WRTc Production Summary 3 MonthVolumesAgentsReviewersQualityAttendance December250241n/a100% January73765270%100% Started in December 2013

4. © 2013 Techno Brain WRTc updates & Challenges 4 Updates  The volumes increased from the initial 300 tasks daily to 400 tasks.  We got 2 additional agents who were on leave when the project was starting. Challenges  Correctly identifying cryptic color abbreviations.

5. © 2013 Techno Brain Coming Week We will work to improve quality to 95%. Towards this end, an additional resource has been deployed in review. 5

6. Thank You Ethiopia | Ghana | India | Kenya | Malawi | Mozambique | Nigeria | Rwanda | South Africa | South Sudan Swaziland | Tanzania | UAE | Uganda | UK | USA | Zambia | Zimbabwe © 2013 Techno Brain Henfrey Munene 6