1. The 5 Phases Welcome Assessment Presentation Objection Closing

3. Buying signals Is it available in other colors? Is it in stock? What are the measurements? Can you deliver it? Do you accept credit card? Do you assemble it? Can I have a discount? Etc…..

4. Closing Always make it a Win – Win situation Do you want to pay the full amount now or only 50% and the rest when it is delivered? Do you want 2 or 3 pillows in the sofa? Will you bring it home with you or shall we deliver it?

5. Closing Add on - Transition phrases Takes you easily from the first to the next purchase. Divided into two categories

6. Closing Questions How will this bench work for you at the end of the bed? How will your current coffee table/painting/chair match your new……..? Did you see the lamps on special offer? They would fit your new sideboard perfectly

7. Closing Statements This perfectly matched rug will look beautiful with your new sofa. To complete the new look in your hall you should see our mirrors. Let me show you our accessories section, we have some really great lamps

8. Closing Remember the good advice A good advice can be many things… Care products. Service How to maintain Coming products Etc.

9. Closing Prepare a sales conversation Based on what you have learned about the 5 steps, you now have to prepare a sales process. Help each other in the group with the details. You know have to sale a complete solution. Find one person in the group who shall meet the customer of customers