1. http://www.binus.ac.id

2. IT SERVICES FRAMEWORK | ITIL AND COBIT By: Kelvina Wibowo (1501143323) | Ignatius Albert (1501144566) | Albertus Andika (1501152050) | Schwanova Lucki (1501161811) : Felix (1501167866) http://www.binus.ac.id

3. IT Infrastructure Library http://www.binus.ac.id

4. Comparison of COBIT and ITIL By Thomas Lee & Steve Adams

5. What is ITIL Information Technology Infrastructure Library ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management.

6. What is ITIL (cont) Many of ITIL’s concepts are from four volume series called Management System for Information Systems by Author named Edward A. Van Schaik. It was compiled in 1985 in IBM, Schaik used reference from Managing the Data Resource Function by Richard L. Nolan (1974)

7. History Originally developed by United Kingdom Government ITIL version 1 was developed under Central Computer and Telecommunications agency (CCTA). It was titled “Government Information Technology infrastructure Management Methodology” (GITMM). GITMM was expanded to 31 volumes over the year project initially directed by Peter Skinner and John Stewart at the CCTA. The change of title came about due to foreign interest of GITMM and as guidance and not a formal method. Although ITIL was developed in 1980s, It wasn’t till mid 90s that ITIL was widely adopted.

8. Service Support Goals for ITIL 1) Service desk 2) Incident Management 3) Problem Management 4) Change Management 5) Configuration Management 6) Release Management

10. Service Delivery Goals for ITIL 1) Capacity management 2) Availability management 3) Financial management of IT services 4) Service level management 5) IT service continuity management

11. Determining need for ITIL Each Category has specific goal set in order to compare company’s current level of service with goals of subcategories of Service support. Generally speaking more goals company is missing the more likely it is that company need ITIL.

12. Comparison to COBIT COBIT Control Focused Uses IT metrics Used by auditors in SOX Critical Success Factors ITIL Strong concentration on processes Security is very important component Focused on Service Delivery

13. Manager Recommendation We would recommend that the managers use some combination of COBIT and ITIL In attempts to comply with Sarbanes-Oxley managers must use all resources available to ensure their IT is being run both efficiently and securely

14. Q & A http://www.binus.ac.id

15. Thank You! By: Kelvina Wibowo (1501143323) | Ignatius Albert (1501144566) | Albertus Andika (1501152050) | Schwanova Lucki (1501161811) : Felix (1501167866) http://www.binus.ac.id