1. ELECTRONIC PUBLICATION WATCH (ePUBWATCH) November 6, 2002 MTAC Meeting

2. Delivery Systems Support ePUBWATCH What is an ePublication Watch? An ePublication Watch (ePUBWATCH) is an electronic means to communicate with the U.S. Postal Service regarding delivery issues reported by your subscribers.

3. Delivery Systems Support ePUBWATCH National Launch Dates (7,500 DUC Sites) September 9, 2002 Capital Metro Southeast Eastern Southwest NortheastWestern Pacific October 14, 2002 New York MetroGreat Lakes

4. Delivery Systems Support ePUBWATCH DESIRED OUTCOME Periodical Mailers –Retention of Subscription Renewals –Tracking System Postal Service –Customer Satisfaction –Area Oversight –Delivery Unit Compliance

5. Delivery Systems Support ePUBWATCH CURRENT STATUS (Week ending November 2, 2002) No. of Registered Publishers - 189 No. of Publishers Entering ePUBWATCHs or Complaints - 71 Total Usage- 38%

6. Delivery Systems Support ePUBWATCH NUMBER OF PUBLICATIONS (Week ending November 1, 2002): Daily 99 Weekly 354 Monthly 433 886 (Complaints Only) Other Frequencies196 196 1,082

7. Delivery Systems Support ePUBWATCH

8. Delivery Systems Support ePUBWATCH TOTAL ePUBWATCHs (As of Friday, November 1, 2002) Active577 Upcoming 21 Closed200 Incomplete 88

9. Delivery Systems Support ePUBWATCH

10. Delivery Systems Support ePUBWATCH TOTAL COMPLAINTS (As of Friday, November 1, 2002): Daily 80 Weekly829 Monthly 43 Other Frequencies 440

11. Delivery Systems Support ePUBWATCH OBSTACLES Budget Cuts IT- Related Problems Old Infrastructure Support Delivery Unit Compliance

12. Delivery Systems Support ePUBWATCH TIMELIME – FY-03 Future Activities: Bi-Weekly Frequency Coming Establish Other Desired Frequencies and Funding Source Ensure Adequate Funding for 2004 Budget