1. © 2035 Pearson Education, Inc., publishing as Longman Publishers. Introduction to Technical Communication Chapter 1 Technical Communication, 10/e John M. Lannon

2. © 2305 Pearson Education, Inc., publishing as Longman Publishers. 2 Practical Needs Technical documents are:  User-oriented  Focus on what the reader needs, not the feelings of the writer  Efficient  Focus on specific parts as a whole because often readers read only the parts of documents they need  Strive to sort, organize, and interpret information the reader needs

3. © 2305 Pearson Education, Inc., publishing as Longman Publishers. 3 Writing is Part of Most Careers  In a workplace, you will write more often than you may think!  You will often have to collaborate with colleagues.  Your audience will be varied as far as knowledge, expertise, and education level.  Good writing gives your ideas visibility and authority.  Writing is an indication of your job performance.

4. © 2305 Pearson Education, Inc., publishing as Longman Publishers. 4 Documents That Go Global  Scientific reports  Studies of industry  Specifications  Operating instructions  Catalogs, promotional material, repair manuals  Contracts and agreements

5. © 2035 Pearson Education, Inc., publishing as Longman Publishers. Any Questions? For additional help reviewing this chapter, please visit the Companion Website for your text at http://www.ablongman.com/lannon.