1. Department of Health and Social Services Division of Child Support Enforcement Joint Finance Committee Hearing Fiscal Year 2012 Charles E. Hayward Division Director Wednesday, March 2, 2011

2. DCSE Mission Statement The DCSE mission is to promote family independence by reducing dependency of single parent households through that collection of monetary child support payments and medical support from non-custodial parents. This mission is achieved through the effective use of paternity establishment programs, aggressive case processing enforcements techniques, efficient collection, and prompt distribution of support payments.

3. DCSE Functions Locate Absent Parents Establish Paternity for children born out-of- wedlock Establish and Modify Cash Court Orders Establish Medical Support Orders Collect, process and distribute collections from Non-custodial parents

4. Enforcement Methods Federal & State Tax Refund Intercept Financial Institution Data Match Passport Denial License Suspension Administrative Offsets Child Support Lien Network State Lottery Offsets

5. Delaware Health and Social Services Accomplishments Began Wide-Spread Marketing of the Stored Value Card Kick-off the Implementation of DACSES Replacement Project

6. Delaware Health and Social Services Child Support Collections

7. Delaware Health and Social Services Challenges: Case Load Increases

8. Delaware Health and Social Services Collections Per Worker

9. Delaware Health and Social Services Caseload Per Worker

10. Delaware Health and Social Services State Disbursement Unit (SDU) Automation Impact

11. Delaware Health and Social Services Performance Measures

12. Delaware Health and Social Services FY 12 Governor’s Recommended Budget Personnel -- Complement Reduction ($59.3) -- CS/OT Reduction ($4.8) Contractual -- ($68.9) Capital Budget -- $3,141.2-- DACSES Replacement Project

13. Delaware Health and Social Services DACSES Replacement Project Current Project Status The project planning phase Comprehensive work break down structure and schedule is nearing completion. Also included development of 18 management plans, deliverable templates and other infrastructure resources. The Joint Application Designs (JAD) sessions are completed. The functional design documents are being developed for the State’s review. The technical design Development phase has begun. Conversion planning and data cleanup are underway. Implementation is projected for the first quarter of calendar year 2013.