1. Service & Support General Session Dan Bishop Linda Kennedy

2. Hours of Service Mon – Thurs: 7 am to 5:30 pm Central Fri: 7 am to 5:00 pm Central Yes, Pensacola is in Florida, but we are not Eastern Time!

3. Training Options Offered: Web-ex Training On-Site Training In-House Training Contact Linda Bishop for more information: 800-476-094 or lindab@vertical-market.com

4. How do I contact support? New issues: Phone: 800-476-0094 Fax: 850-478-5103 Email support@vertical-market.comsupport@vertical-market.com Follow up information: Email the support rep directly – do not send to main support email* *to help prevent duplicate cases being created.

5. What does support need from me? Error messages: Take a screen shot of the message(s) & email to support. Brief description of what was being done at the time of the issue. Version date of the software you are using. Located at the bottom of the taskbar

6. Report Issues: Take a screen shot of the report options that you are using to run the report include with your email. This helps when reviewing the report.

7. How to get VMS Connect to Me Go to our new website: www.verticalmarketsoftware.com www.verticalmarketsoftware.com

9. Select the button by the Support Rep you are working with & Click Finish.

10. VMS GUI Web Updates

11. Proceed as normal with the update.

12. Thank you! We appreciate working with you!