1. Unit 3 Front Desk (II) Period 4 Unit 3 Front Desk (II) Period 4 Vocational Education Hotel English

2. Words and Expressnions Listening 4 Text Reading Text Learning Content

3. Revision 1. Review the dialogues learnt during the last period 2. Read and recite Dialogue 3. 3.Have a dictation: --- A receptionist＇s job is to welcome and register guests. --- They must check and make sure the reservation details. --- They should wish guests an enjoyable stay at the hotel. --- A receptionist is also responsible for answering any question from guests.

4. Warm Up

5. Words and Expressions  besides [ b ɪ sa ɪ dz ] adv. 而且，此外  compliant [ kəmpla ɪ ənt ] n. 投诉，埋怨  conference [ k ɒ nfərəns ] n. 会议  detail [ di:te ɪ l ] n. 细节  enjoyable [ ɪ nd ʒɔɪ əbl ] adj. 愉快的，快乐的  explain [ ɪ k'sple ɪ n ] v. 解释  finally [ fa ɪ nəli ] adv. 最终，最后

6. Words and Expressions  handle ['hændl] v. 处理  laundry ['l ɔ :ndr ɪ ] n. 洗衣店  register ['red ʒɪ stə(r)] v. 登记，注册  responsible [r ɪ 'sp ɒ nsəbl] adj. 有责任的  wish [w ɪʃ ] v. 希望  deal with 处理  make sure 确定

7. Text A Receptionist＇s Job A receptionist＇s job is to welcome and register guests. They must check and make sure the reservation details. Then they give guests room keys and tell guests of room numbers and explain the hotels service to guests. Finally they should wish guests an enjoyable stay at the hotel. Reading

8. To be contonued Besides, a receptionist is also responsible for answering any question from guests, helping them with any problem, answering telephones and handling complaints from guests. Another part of their job is to deal with group check-ins and large numbers of conference guests.

9. Exercise  Tick (√)True or false in the box. T F □ □ 1)A receptionist needn't check the reservation details. □ □ 2)A receptionist should explain the hotel's service to guests. □ □ 3)A receptionist should wish guests an enjoyable stay at the hotel. □ □ 4)A receptionist should help guests with any problem at the hotel. □ □ 5)A receptionist should may not be happy when guests check out.

10. Keys to the exercise: 1.(×) 2. (√) 3. (√) 4. (√) 5. (×)

11. Sentence Translation ---welcome and register guests 欢迎客人并帮助办理登记手续 --- check and make sure the reservation details 检查并确定预定的详情 --- wish guests an enjoyable stay at the hotel 希望客人在饭店住得愉快

12. Language Points  --- tell... of... 告诉（人）…… Eg. Please tell me of your story. 请告诉我你的故事。  --- be responsible for... 对…负责 Eg. Everyone should be responsible for his work. 每个人应该对他的工作负责。  --- help with... 帮助… Eg. Let me help with your luggage. 我来帮你拿行李。  --- deal with... 处理 Eg. He won't be able to deal with the situation. 他不能处理这个情景。

13.  Read article loudly and try to translate it into Chinese.  Copy new words and expressions. Summary & Homework

14. Thank you for your cooperation!