1. Information Flow Diagrams Additional Exercise 2 ANSWERS

2. Question #1 Customer Sales Person / Sales People Head Office / Order Processing Department / Order Processing Clerk Branch Manager Admin(istration) Assistant Labour costs– face-to-face Order (form) and deposit – post Name and contact details / customer details – Face-to-face (Detailed) requirements – Face-to-face Appointment card/details – Hand / Face-to-face (Final/printed) design and quotation - post Appointment card / customer details – hand/face-to-face Final design and quotation – email

3. Question #2 Order Processing Clerk Warehouse (manager) Accounts Staff Branch Manager Manufacturer / Supplier deposit – internal mail (Final/printed) design and quotation - post Order details– central database Order confirmation and completion - fax (printed copy of) order – internal mail Date all items available– telephone Production Manager purchase order - post Special order - fax deposit – internal mail Order details– central database