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Management Fundamentals Concepts Copyright © 2006 Thomson Business and Economics. All rights reserved. Skill DevelopmentApplications Robert N. Lussier.

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Presentation on theme: "Management Fundamentals Concepts Copyright © 2006 Thomson Business and Economics. All rights reserved. Skill DevelopmentApplications Robert N. Lussier."— Presentation transcript:

1 Management Fundamentals Concepts Copyright © 2006 Thomson Business and Economics. All rights reserved. Skill DevelopmentApplications Robert N. Lussier Third Edition PowerPoint Presentation by Charlie Cook The University of West Alabama Chapter 2 Environment: Culture, Ethics, and Social Responsibility

2 2–22–2Copyright © 2006 Thomson Business and Economics. All rights reserved. Learning Outcomes 1.Explain the five internal environmental factors: management and culture, mission, resources, systems process, and structure. 2.List and explain the need for the two primary principles of total quality management (TQM). 3.Describe the three levels of organizational culture and their relationship to each other. 4.Describe how the nine external environmental factors— customers, competitors, suppliers, labor force, shareholders, society, technology, economies, and governments—can affect the internal business environment. 5.Compare the three levels of moral development. After studying this chapter, you should be able to:

3 2–32–3Copyright © 2006 Thomson Business and Economics. All rights reserved. Learning Outcomes (cont’d) 6.Explain the stakeholders’ approach to ethics. 7.Define the following key terms: internal environment levels of culture organizational culture symbolic leaders mission learning organization stakeholdersexternal environment systems process ethics quality stakeholders’ approach to ethics customer value social responsibility total quality management (TQM)

4 2–42–4Copyright © 2006 Thomson Business and Economics. All rights reserved. The Internal Environment Management and Culture –Organizational culture _____________________________________________ Mission –A organization’s purpose or reason for being _____________________________________________ _____________________________________________ _____________________________________________

5 2–52–5Copyright © 2006 Thomson Business and Economics. All rights reserved. The Internal Environment (cont’d) Resources –_________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ Systems Process –The method used to _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________

6 2–62–6Copyright © 2006 Thomson Business and Economics. All rights reserved. The Internal Environment (cont’d) Quality –Comparing _________________________________________________ _________________________________________________ Customer value –_________________________________________________ _________________________________________________ Total Quality Management (TQM) –_________________________________________________ _________________________________________________

7 2–72–7Copyright © 2006 Thomson Business and Economics. All rights reserved. The Internal Environment (cont’d) Structure –The way in which resources are _________________________________________________ _________________________________________________ –Organizations structure resources to _________________________________________________ _________________________________________________ –All of an organization’s resources must be structured effectively to _________________________________________________ _________________________________________________

8 2–82–8Copyright © 2006 Thomson Business and Economics. All rights reserved. Organizational Culture Learning the Organization’s Culture –________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ Three Levels of Culture –Level 1. ________________________________________________ –Level 2. ________________________________________________ –Level 3. ________________________________________________

9 2–92–9Copyright © 2006 Thomson Business and Economics. All rights reserved. Organizational Culture (cont’d) Strong Cultures –_________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ Weak Cultures –_________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________

10 2–10Copyright © 2006 Thomson Business and Economics. All rights reserved. Organizational Culture (cont’d) Managing, Changing, and Merging Cultures –Symbolic Leaders_________________________________________________ Learning Organizations –Have cultures that _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________

11 2–11Copyright © 2006 Thomson Business and Economics. All rights reserved. The External Environment Customers –___________________________________________ ___________ ___________________________________________ ___________ Competition –___________________________________________ ___________ ___________________________________________ ___________ Suppliers –___________________________________________ ___________ ___________________________________________ ___________ Labor Force/Unions –___________________________________________ ___________ ___________________________________________ ___________ Shareholders –___________________________________________ ___________ ___________________________________________ ___________

12 2–12Copyright © 2006 Thomson Business and Economics. All rights reserved. The External Environment (cont’d) Society –_________________________________________________ _________________________________________________ Technology –_________________________________________________ _________________________________________________ The Economy –_________________________________________________ _________________________________________________ Governments –_________________________________________________ _________________________________________________

13 2–13Copyright © 2006 Thomson Business and Economics. All rights reserved. The External Environment (cont’d) Chaos and Interactive Management –Reactive managers _________________________________________ –Responsive managers _________________________________________ –Interactive managers _________________________________________

14 2–14Copyright © 2006 Thomson Business and Economics. All rights reserved. Business Ethics Ethics –_________________________________________________ _________________________________________________ –Government laws and regulations are _________________________________________________ _________________________________________________ –Ethical concepts are culturally-bound _________________________________________________ _________________________________________________

15 2–15Copyright © 2006 Thomson Business and Economics. All rights reserved. Business Ethics (cont’d) Does Ethical Behavior Pay? –Research shows _________________________________________ _________________________________________ –Unethical behavior creates _________________________________________ _________________________________________

16 2–16Copyright © 2006 Thomson Business and Economics. All rights reserved. Levels of Moral Development Preconventional –_________________________________________________ _________________________________________________ Conventional –_________________________________________________ _________________________________________________ Postconventional –_________________________________________________ _________________________________________________

17 2–17Copyright © 2006 Thomson Business and Economics. All rights reserved. How People Justify Unethical Behavior Moral Justification –The process of reinterpreting immoral behavior in _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________

18 2–18Copyright © 2006 Thomson Business and Economics. All rights reserved. Business Ethics (cont’d) Simple Guides to Ethical Behavior –Golden Rule _____________________________________________ –Four-Way Test _____________________________________________ _____________________________________________ –Stakeholders’ Approach to Ethics _____________________________________________

19 2–19Copyright © 2006 Thomson Business and Economics. All rights reserved. Business Ethics (cont’d) Managing Ethics –Codes of Ethics _____________________________________________ –Top Management Support and Example _____________________________________________ –Enforcing Ethical Behavior _____________________________________________ _____________________________________________ _____________________________________________

20 2–20Copyright © 2006 Thomson Business and Economics. All rights reserved. Social Responsibility Social Responsibility to Stakeholders –The conscious effort to _________________________________________________ _________________________________________________ Does It Pay to Be Socially Responsible? –_________________________________________________ _________________________________________________ Social Audit –_________________________________________________ _________________________________________________


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