2Management Management: The process of planning, organizing, leading, and controlling the use of resources to accomplish performance goalsManagerial competency:Skill-based capability for high performance in a management job, includes communication, teamwork, motivation, leadership, critical thinking, professionalism
3Functions of Management There are four functions of management:PlanningSetting performance objectives & deciding how to achieve them.ControllingMeasuring performance and taking action to ensure desired results.OrganizingArranging tasks, people, and other resources to accomplish the work.LeadingInspiring people to work hard to achieve high performance.
4Planning and Organizing The process of setting objectives and determining what should be done to accomplish themOrganizing:The process of assigning tasks, allocating resources, and coordinating work activities
5Leading and Controlling The process of creating enthusiasm and inspiring efforts to achieve goalsControlling:The process of measuring performance and taking action to ensure desired results
6Managerial Roles Interpersonal Roles How a manager interacts with other people:FigureheadLeaderLiaisonInformational RolesHow a manager exchanges and processes information:MonitorDisseminatorSpokespersonDecisional RolesHow a manager uses information in decision making:EntrepreneurDisturbance HandlerResource AllocatorNegotiator
7Summary of Manager’s Roles Managerial work is busy, demanding, and stressful. A summary of research shows that managers:Work long hoursWork at an intense paceWork at fragmented and varied tasksWork with many communication mediaAccomplish work largely through interpersonal relationships
8Case Study: Katie’s Kitchen Read the following case study, and using the case study format provided in class, provide a solutionKatie’s Kitchen