1. 1 The Money Advice Service – what support can we offer? Practitioner Event 23/1/13 Allison Barnes

2. What we do We give free, unbiased money advice to help people make informed choices, whatever their circumstances We give our advice through the following channels.

3. How we do it

4. Our content Website content Guides News Comparison Tables Videos Interactive tools Welsh Versions

5. Money management  Results Health Check Budget planner

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7. 7 Comparison Tables – Basic Bank Account

8. Articles 8

9. 9 Resources Printed Guides

10. Universal Credit ■ Available now: UC category on website containing guides;  Universal Credit – an introduction  Action Plan – Get ready for Universal Credit  Changes to other benefits in 2013 10

11. Universal Credit ■ From 11 February: Full UC information hub; Guides:  Choosing a bank account for your Universal Credit payment  Managing rent payments on Universal Credit  Joint Universal Credit payments for couples  How to budget a monthly benefit payment  How to use the Budget Planner Video – ‘Get ready for Universal Credit’ Interactive timeline – what is happening, when will it impact you Partner toolkit – downloadable from ‘Resources’ area 11

12. Universal Credit timeline 12

13. Current thinking on tools 13 Phase 1 – For April 2013 Launch enhanced version of current Budget Planner  more user friendly tool tips and guidance to aid completion  some improved functionality Phase 2 – by October 2013  Develop new budgeting tools  Test prototypes April onwards in Universal Credit regional pilot

14. Partnerships Syndication Self-serve registration via Money Advice Service portal  Account approval, automated permissions  Package up any selection of Money Advice Service content relevant to your audience  Automated and low tech integrations supported;  From web feeds to ftp transfers of files direct to your server  If required, a completely bespoke solution  Tools and Comparison Tables made available via iframes  Automated compliance tracking and change notifications  We are unable to white label our content, logos and links must remain unchanged. Guides: 600+ News: stories daily Comparison Tables: 16 Welsh Versions Tools: 17

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16. Debt advice ■ Our role  Commissioning of advice  Coordinating to improve quality, consistency, availability ■ 2013/14  In discussion with Scottish Government and stakeholders regarding placement of funding. 16

17. Questions? 17