1. Jerry Luftman Executive Director & Distinguished Professor SIM VP Chapter Relations & Academic Affairs, Emeritus

2. Top 10 2010 IT Management Concerns 1 Business productivity and cost reduction 2 Business agility and speed to market 3 IT and business alignment 4 IT reliability and efficiency 5 Business Process Reengineering 6 IT strategic planning 7 Revenue generating IT innovations 8 IT Cost reduction 9 Security and privacy 10 Globalization

3. Priority of Time Allocated for IT Business Alignment Considerations (2009)

4. Priority of Time Allocated for IT HR Considerations (2009)

5. 1 Business intelligence Business intelligence 2 Virtualization* Virtualization* 3 Enterprise resource planning (ERP) systems 4 Continuity planning/disaster recovery 5 Cloud computing* Cloud computing* Top 5 Application & Technology Investments 2010 * New to top 5

6. 2010 IT budget in comparison to 2009 (Actual) 65% (48%) (25%) (23%) (52%) 66% ( 75%) (2009)

7. 2011 IT budget will be in comparison to 2010 (Projected) 73% (*Back to pre recession range) 62% (66%) (65%) (2010)

8. 2010 IT Budget Allocation (Actual) (2009)

9. 2010 IT Staff Turnover Rate 2007 Average: 8.13 2007 Average: 8.13 2008 Average: 8.40 2008 Average: 8.40 2006 Average: 7.20 2006 Average: 7.20 2009 Average: 6.90 2010 Average 5.50

10. 2011 IT Budget Allocation (Projected) (2010)

11. IT Budget allocation for Offshore Outsourcing 2005200620072008 2009 2010 2011(Projected) 7.0

12. IT budget divided between running existing systems and building/buying new systems 2010 2011 (Projected) 2011 (Projected) Percentage allocated to running existing systems Percentage allocated to building/buying new systems

13. Percent of your IT budget was allocated for education/training (2010) (2009) 2009 Avg: 2010 Avg:

14. Anticipated percent of your IT budget allocated for education/training (2011) (2010) 2009 Avg: 2010 Avg: 2011 Avg:

15. IT Budget As Percent of Corporate Revenue 2010 Average: 3.87 52% 48% (2009: 58.3%)(2009: 41.7%) (2009: 3.83) (2005-9: 3.67)

16. 2010 IT Staff Salaries in Comparison to 2009 (Actual) 83% (2009: 81%) (2009: 34%) (2009: 47%) (2008: 19%) 58% (2009 : 66%)

17. 2011 IT Staff Salaries in Comparison to 2010(Projected) 91% (*Back to pre recession range) (2010: 45%) (2010: 46%) (2010: 9%) 39%

18. CIO or Senior IT Executive Reports to Other: Board of Directors, CAO, Deputy CEO, Provost, Executive Vice President, VP Strategy) (2009)

19. How long has your CIO (or senior IT executive) held their position? 48% =< 3 Years 52% > 3 Years (2009: 52%) (2009: 48%) 2010 Average: 5.1 Years 2007 Average: 4.1 Years 2008 Average: 4.3 Years 2006 Average: 3.6 Years 2009 Average: 4.6 Years

20. #new entry in the list *75% time non-technical (2009 >74%) How CIOs spend their time

21. Your current CIO was hired from Outside of IT: General Management 3%, Marketing 2%, CFO 3%

22. 2010 IT Organization 2010 IT Organization [ 18.4%;22.2%; 18%; 15.7%] [ 70.4%;67.5%;77%; 74% ] [ 9.5%; 8.8%; 5%; 10.3% ] [2009;2008; 2007; 2006 findings] *2.87 *3.03 *2.64 * Alignment Maturity