1. In Their Shoes: Accessibility from Another Perspective 1 ADA Trainer Network Module 4a Trainer’s Name Trainer’s Title Phone Number Email/Web Address

2. Disclaimer Information, materials, and/or technical assistance are intended solely as informal guidance, and are neither a determination of your legal rights or responsibilities under the ADA, nor binding on any agency with enforcement responsibility under the ADA. The Mid-Atlantic ADA Center is authorized by the National Institute on Disability and Rehabilitation Research (NIDRR) to provide information, materials, and technical assistance to individuals and entities that are covered by the ADA. The contents of this document were developed under a grant from the Department of Education, NIDRR grant number H133 A110020. However, those contents do not necessarily represent the policy of the Department of Education, and you should not assume endorsement by the Federal Government. 2

3. 1.Each flipchart page posed around the room shows: –A type of disability –A (+) or (–) column 2.Each participant has two post-it notes. For this activity, consider how customers with different types of disabilities might view your business/service. 3.In the (+) column of each flipchart page, use one color post-it note to jot down any action, policy/practice, attitude or physical feature (e.g., ramp) that would make your business/service MORE welcoming and accessible to someone with a disability. 4.In the (–) column of each flipchart page, use the second color post-it note to jot down any action, attitude or physical feature (e.g., stairs) that would make your business LESS welcoming and accessible to someone with a disability. A look at your business/agency… 3

4. In their shoes… What were the common themes among the post-it notes in each column? What does this mean in terms of what businesses/agencies need to do in order to provide customer service for people with this type of disability? 4

5. Mid-Atlantic ADA Center TransCen, Inc. 401 North Washington Street, Suite 450 Rockville, MD 20850 Toll-Free: 800.949.4232 (DC, DE, MD, PA, VA, WV) Telephone301-217-0124 Fax301-251-3762 TTY 301-217-0124 EmailADAinfo@transcen.org Webwww.ADAinfo.orgwww.ADAinfo.org The contents of this presentation were developed under a grant from the Department of Education, NIDRR grant number H133 A110020. However, those contents do not necessarily represent the policy of the Department of Education, and you should not assume endorsement by the Federal Government. 5