2. Project Overview

3. Major Problems With the Agency

4. Problems the SBA Faces  Lack of uniform technology throughout departments  One IT department supporting all these different OS’s, software, and hardware.

5. Project Goals  Higher level of efficiency at SBA  Establish a baseline of technology

6. Benefits of the Project The IT department can focus on more important matters Greater productivity throughout the company.

7. The Process of Upgrading  Windows 7, MS Office 10, and other basic software.  Upgrade one department at a time.

8. Drawbacks to Upgrading  In total the project will last for 4 months.  Inconvenience of a new system.