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ITIL Intermediate Lifecycle program- Service Design SD 1 Why bother paying extra money for all the bells and whistles that you're never going to use. Get.

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Presentation on theme: "ITIL Intermediate Lifecycle program- Service Design SD 1 Why bother paying extra money for all the bells and whistles that you're never going to use. Get."— Presentation transcript:

1 ITIL Intermediate Lifecycle program- Service Design SD 1 Why bother paying extra money for all the bells and whistles that you're never going to use. Get the certification that you need while training during a time that suits you. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

2 ITIL Intermediate Lifecycle program- Service Design SD 1 We offer a fully accredited, self- managed eLearning https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

3 ITIL Intermediate Lifecycle program- Service Design SD 1 that provides you with all the relevant knowledge you need to pass your Service Design exam and gain your certification. Your trainer is on standby via the forum, with response times up to 24 hours. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

4 ITIL Intermediate Lifecycle program- Service Design SD 1 The ITIL Intermediate eLearning Program contains: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

5 ITIL Intermediate Lifecycle program- Service Design SD 1 UNLIMITED access to online material, including: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

6 ITIL Intermediate Lifecycle program- Service Design SD 1 iPad/iPhone compatible, instructor-led presentations, watchable at your convenience https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

7 ITIL Intermediate Lifecycle program- Service Design SD 1 Study book with quiz questions https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

8 ITIL Intermediate Lifecycle program- Service Design SD 1 Exercises & sample exams, designed to reinforce knowledge and prepare you for the exam https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

9 ITIL Intermediate Lifecycle program- Service Design SD 1 Access to support forum - with trainer on standby (expected response time up to 24 hours) https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

10 ITIL Intermediate Lifecycle program- Service Design SD 1 Six months free support and upgrade to new editions and versions of the certification course. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

11 ITIL Intermediate Lifecycle program- Service Design SD 1 Should the exam syllabus change after six months you will be given the opportunity to upgrade your course to the latest version https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

12 ITIL Intermediate Lifecycle program- Service Design SD 1 *Consider upgrading to receive advanced trainer support for an extra fee. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

13 ITIL Intermediate Lifecycle program- Service Design SD 1 Find out more about it here. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

14 ITIL Intermediate Lifecycle program- Service Design SD 1 *Didn't pass your exam on the first go? No problem. If you've got exam insurance we'll cover the cost of your resit. Read the https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

15 ITIL Intermediate Lifecycle program- Service Design SD 1 terms and conditions here https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

16 ITIL Intermediate Lifecycle program- Service Design SD 1 Which ITIL topics are covered in this course? https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

17 ITIL Intermediate Lifecycle program- Service Design SD 1 The Service Design Certificate covers the following ITIL processes: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

18 ITIL Intermediate Lifecycle program- Service Design SD 1 Service Design principles https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

19 ITIL Intermediate Lifecycle program- Service Design SD 1 Design Coordination https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

20 ITIL Intermediate Lifecycle program- Service Design SD 1 Service Catalog Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

21 ITIL Intermediate Lifecycle program- Service Design SD 1 Service Level Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

22 ITIL Intermediate Lifecycle program- Service Design SD 1 Availability Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

23 ITIL Intermediate Lifecycle program- Service Design SD 1 Capacity Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

24 ITIL Intermediate Lifecycle program- Service Design SD 1 IT Service Continuity Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

25 ITIL Intermediate Lifecycle program- Service Design SD 1 Information Security Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

26 ITIL Intermediate Lifecycle program- Service Design SD 1 Supplier Management https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

27 ITIL Intermediate Lifecycle program- Service Design SD 1 The Service Design Lifecycle course will be of interest to: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

28 ITIL Intermediate Lifecycle program- Service Design SD 1 - Individuals who have their ITIL v3/2011 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

29 ITIL Intermediate Lifecycle program- Service Design SD 1 - Individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

30 ITIL Intermediate Lifecycle program- Service Design SD 1 - IT professionals working in roles associated with strategic planning, execution and control within a service- based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Design https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

31 ITIL Intermediate Lifecycle program- Service Design SD 1 - Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

32 ITIL Intermediate Lifecycle program- Service Design SD 1 - Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

33 ITIL Intermediate Lifecycle program- Service Design SD 1 - A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, Capacity Managers, Availability Managers, Service Level Manager and ITSM trainers involved in the management, coordination and integration of design activities within the Service Lifecycle. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

34 ITIL Intermediate Lifecycle program- Service Design SD 1 Primary Activies of Service Design: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

35 ITIL Intermediate Lifecycle program- Service Design SD 1 Analyzing business requirements https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

36 ITIL Intermediate Lifecycle program- Service Design SD 1 - Collection, analyzing and engineering requirements https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

37 ITIL Intermediate Lifecycle program- Service Design SD 1 - Evaluating Service Design models https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

38 ITIL Intermediate Lifecycle program- Service Design SD 1 - Identifying solution alternatives reusing existing components https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

39 ITIL Intermediate Lifecycle program- Service Design SD 1 - Designing the appropriate solution https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

40 ITIL Intermediate Lifecycle program- Service Design SD 1 - Developing service acceptance criteria https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

41 ITIL Intermediate Lifecycle program- Service Design SD 1 - Evaluating total costs and agree expenditures https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

42 ITIL Intermediate Lifecycle program- Service Design SD 1 Achieving balance between design and existing strategie https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

43 ITIL Intermediate Lifecycle program- Service Design SD 1 - Ensuring inclusion of governance and security controls https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

44 ITIL Intermediate Lifecycle program- Service Design SD 1 - Completing IT readiness assessment https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

45 ITIL Intermediate Lifecycle program- Service Design SD 1 - Aligning supplier and supporting agreements https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

46 ITIL Intermediate Lifecycle program- Service Design SD 1 - Assembling the Service Design Package (SDP) https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

47 ITIL Intermediate Lifecycle program- Service Design SD 1 - Producing, maintaining and revising all services, design processes and documents https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

48 ITIL Intermediate Lifecycle program- Service Design SD 1 - Liaison with other design and planning activities https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

49 ITIL Intermediate Lifecycle program- Service Design SD 1 - Aligning with corporate and IT strategies https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

50 ITIL Intermediate Lifecycle program- Service Design SD 1 The program combines short presentations supported by accredited trainer audio. A text book is also provided to further explore and explain all concepts covered within the syllabus. There are exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the AXELOS multiple- choice examination. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

51 ITIL Intermediate Lifecycle program- Service Design SD 1 Contact Hours https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

52 ITIL Intermediate Lifecycle program- Service Design SD 1 The recommended minimum contact hours for the eLearning course is 21. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

53 ITIL Intermediate Lifecycle program- Service Design SD 1 Prerequisites: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

54 ITIL Intermediate Lifecycle program- Service Design SD 1 Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

55 ITIL Intermediate Lifecycle program- Service Design SD 1 There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

56 ITIL Intermediate Lifecycle program- Service Design SD 1 It is highly recommended that you read the AXELOS Service Design book prior to commencement of this program https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

57 ITIL Intermediate Lifecycle program- Service Design SD 1 Candidates must supply identification confirmation at the time of course registration https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

58 ITIL Intermediate Lifecycle program- Service Design SD 1 What's the difference between the Lifecycle and Capability certificates? https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

59 ITIL Intermediate Lifecycle program- Service Design SD 1 The Lifecycle and Capability certificates comprise the two streams, or branches, of the ITIL intermediate-level qualification scheme. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

60 ITIL Intermediate Lifecycle program- Service Design SD 1 The Lifecycle stream-which includes the Service Design qualification-consists of five modules or certifications. These certifications focus on the Service Lifecycle, the use of process and practice within the lifecycle and developing the skills needed to deliver quality Service Management practices in an organization. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

61 ITIL Intermediate Lifecycle program- Service Design SD 1 The Capability certificates, which are made up of four modules, are geared toward those who want a thorough understanding of ITIL processes and roles. The primary focus is on activities, execution and use of the processes throughout the entire Service Lifecycle. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

62 ITIL Intermediate Lifecycle program- Service Design SD 1 About the Examination: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

63 ITIL Intermediate Lifecycle program- Service Design SD 1 Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the Service Design Lifecycle course from an Accredited Training Provider is required to sit the exam https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

64 ITIL Intermediate Lifecycle program- Service Design SD 1 It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Design book in preparation for the examination. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

65 ITIL Intermediate Lifecycle program- Service Design SD 1 The syllabus can be downloaded from: https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

66 ITIL Intermediate Lifecycle program- Service Design SD 1 http://www.itil- officialsite.com/Qualifications/ITI LQualificationLevels/ServiceDesi gn.aspx https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

67 ITIL Intermediate Lifecycle program- Service Design SD 1 The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

68 ITIL Intermediate Lifecycle program- Service Design SD 1 Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary) https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

69 ITIL Intermediate Lifecycle program- Service Design SD 1 Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

70 ITIL Intermediate Lifecycle program- Service Design SD 1 Pass score is 28/40 or 70% https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

71 ITIL Intermediate Lifecycle program- Service Design SD 1 Distinction pass score is under consideration https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

72 ITIL Intermediate Lifecycle program- Service Design SD 1 Upon successful passing of the ITIL Service Design Lifecycle exam, the student will be recognized with https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

73 ITIL Intermediate Lifecycle program- Service Design SD 1 3 credits https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

74 ITIL Intermediate Lifecycle program- Service Design SD 1 in the ITIL qualification scheme https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

75 ITIL Intermediate Lifecycle program- Service Design SD 1 Project Management Institute Professional Development Units (PDUs) = 21 https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

76 ITIL Intermediate Lifecycle program- Service Design SD 1 Is this course accredited? https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

77 ITIL Intermediate Lifecycle program- Service Design SD 1 Yes! AXELOS/CSME, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high- quality training in IT Service Management. https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

78 ITIL Intermediate Lifecycle program- Service Design SD 1 ITIL is a registered trade mark of AXELOS Limited https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

79 ITIL Intermediate Lifecycle program- Service Design SD 1 AXELOS is a registered trade mark of AXELOS Limited https://store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service-design-sd.html

80 For More Information, Visit: https://store.theartofservice.com/itil- 2011-intermediate-lifecycle- program-service-design-sd.html https://store.theartofservice.com/itil- 2011-intermediate-lifecycle- program-service-design-sd.html The Art of Service https://store.theartofservice.com


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